Generic Clearance for Improving GSA's Customer Experience (OMB Circular A-11, Section 280 Implementation)

Under the Government Service Delivery Improvement (GSDI) Act and the 21st Century Integrated Digital Experience Act , along with OMB guidance, agencies are obligated to continually improve the services they provide the public and to collect qualitative and quantitative data from the public to do so. The purpose of this request is to facilitate the General Service Administration’s (hereafter “the Agency’s”) ability to collect feedback from the public to continue to improve its services, thereby facilitating its compliance with statutory requirements and general principles of good governance.

The latest form for Generic Clearance for Improving GSA's Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2028-12-31 and can be found here.