Generic Clearance for Improving GSA's Customer Experience (OMB Circular A-11, Section 280 Implementation)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
ICR Template A11 v 8 6 2025.docx	Supplementary Document	Uploaded 2025-12-10	Available
Supporting Statement B for GSA A11 Section 280 Clearance DRAFT 4 8 2025.docx	Supporting Statement B	Uploaded 2025-04-08	Repair queued
Supporting Statement B for GSA A11 Section 280 Clearance DRAFT 4 8 2025.docx	Supporting Statement B	Uploaded 2025-04-08	Repair queued
GSA Supporting Statement A for GSA_A 11 Section 280 Improving Customer Experience OMB rev 4 16 25.docx	Supporting Statement A	Uploaded 2025-04-16	Available
GSA Supporting Statement A for GSA_A 11 Section 280 Improving Customer Experience DRAFT 4 8 25.docx	Supporting Statement A	Uploaded 2025-04-08	Available
Survey and screener template for A11 280 Collections.docx	Supplementary Document	Uploaded 2025-04-08	Repair queued
Survey and screener template for A11 280 Collections.docx	Supplementary Document	Uploaded 2025-04-08	Repair queued
Script template for A11 280 Collections.docx	Supplementary Document	Uploaded 2025-04-08	Repair queued
Script template for A11 280 Collections.docx	Supplementary Document	Uploaded 2025-04-08	Repair queued
ICR Template A11 v 4 4 2025.docx	Supplementary Document	Uploaded 2025-04-07	Available
ICR Template A11 v 4 4 2025.docx	Supplementary Document	Uploaded 2025-04-07	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form

ICR Details

OMB Control No: 3090-0325	ICR Reference No: 202504-3090-002
Status: Active	Previous ICR Reference No: 202203-3090-003
Agency/Subagency: GSA	Agency Tracking No:
Title: Generic Clearance for Improving GSA's Customer Experience (OMB Circular A-11, Section 280 Implementation)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/10/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/08/2025
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2028	36 Months From Approved	12/31/2025
Responses	1,101,500	0	2,001,550
Time Burden (Hours)	100,800	0	101,125
Cost Burden (Dollars)	0	0	0

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Abstract: Under the Government Service Delivery Improvement (GSDI) Act and the 21st Century Integrated Digital Experience Act , along with OMB guidance, agencies are obligated to continually improve the services they provide the public and to collect qualitative and quantitative data from the public to do so. The purpose of this request is to facilitate the General Service Administration’s (hereafter “the Agency’s”) ability to collect feedback from the public to continue to improve its services, thereby facilitating its compliance with statutory requirements and general principles of good governance.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 101603	12/16/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 15005	04/07/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,101,500	2,001,550	0	-900,050	0	0
Annual Time Burden (Hours)	100,800	101,125	0	-325	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The annual burden hours requested (100,800) are based on the number of collections we expect to conduct over the requested period for this clearance.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/08/2025

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