Consumer Assistance Center

OMB 3133-0200

NCUA has centralized the intake of consumer complaints and inquiries under the Consumer Assistance Center, via the myCreditUnion.gov. The Consumer Assistance Center assists consumer with information about federal financial consumer protection and share insurance matters and assists in resolving disputes with credit unions in resolving disputes. Consumers can make inquiries or submit a complaint electronically through the MyCreditUnion.gov website. The on-line portal offers a template for consumers to use to identify the information needed.

The latest form for Consumer Assistance Center expires 2021-08-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form NCUA 15003 Appraisal Complaint Form Form and Instruction
Consumer Complaints Form and Instruction
Consumer Inquiry Form and Instruction
FINAL_3133-0200_CAC_Supporting Statement_081821.docx Supporting Statement A
Appraisal Complaint Form Form and Instruction
Consumer Complaints Form and Instruction
Consumer Inquiry Form and Instruction

All Historical Document Collections

202103-3133-003 Approved without change	Extension without change of a currently approved collection	2021-08-18
201602-3133-002 Approved without change	Existing collection in use without an OMB Control Number	2018-02-26

OMB Details

CAC Inquiries

Federal Enterprise Architecture: Economic Development - Financial Sector Oversight