Consumer Assistance Center

Forms and Documents

Document	Type	Status	Availability
Form NCUA 15003 Appraisal Complaint Form	Form and Instruction	Modified	Missing upstream
Consumer Complaints	Form and Instruction	Modified	Repair queued
Consumer Inquiry	Form and Instruction	Modified	Repair queued
FINAL_3133-0200_CAC_Supporting Statement_081821.docx	Supporting Statement A	Uploaded 2021-08-18	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
230209	Appraisal Complaint Form	Form and Instruction	Modified
230208	Consumer Complaints	Form and Instruction	Modified
220020	Consumer Inquiry	Form and Instruction	Modified

ICR Details

OMB Control No: 3133-0200	ICR Reference No: 202103-3133-003
Status: Received in OIRA	Previous ICR Reference No: 201602-3133-002
Agency/Subagency: NCUA	Agency Tracking No: OCFP
Title: Consumer Assistance Center
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/18/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	08/31/2021
Responses	14,912	16,812
Time Burden (Hours)	2,209	2,404
Cost Burden (Dollars)	0	0

---

Abstract: NCUA has centralized the intake of consumer complaints and inquiries under the Consumer Assistance Center, via the myCreditUnion.gov. The Consumer Assistance Center assists consumer with information about federal financial consumer protection and share insurance matters and assists in resolving disputes with credit unions in resolving disputes. Consumers can make inquiries or submit a complaint electronically through the MyCreditUnion.gov website. The on-line portal offers a template for consumers to use to identify the information needed.

---

Authorizing Statute(s): US Code: 12 USC 5516(d)(1)
   PL: Pub.L. 111 - 203 1034 Name of Law: Dodd-Frank Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 30629	06/09/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 45768	08/16/2021
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Appraisal Complaint Form	NCUA 15003, NCUA 15003, NCUA 15003	Appraisal Complaint Form ,   Appraisal Complaint Form - Espanol ,   Appraisal Complaint WebPortal Intake
Consumer Complaints	NA, NA, NA	Consumer Complaints - English ,   Consumer Complaint - Espanol ,   Consumer Complaint WebPortal Intake
Consumer Inquiry	NA, NA, NA	Consumer Inquiry Form - English ,   Consumer Inquiry Form - Espanol ,   Consumer Inquiry WebPortal Intake

---

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	14,912	16,812	0	0	-1,900	0
Annual Time Burden (Hours)	2,209	2,404	0	0	-195	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: An adjustment was made to provide a current accounting of respondents making inquiries or submissions under this collection of information. Burden associated with the Inquiry Form and Complaint Form were inverted on the previous ROCIS entry; the supporting statement was correct. This submission makes the correction to this error. The supporting statements remain correct. The total burden adjustments remain the same.

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/18/2021

---