Consumer Inquiry Form - English

National Credit Union Administration
Consumer Assistance Center
1775 Duke St., Alexandria, VA 22314-3418
Fax: 703-518-6682
Consumer Website: www.MyCreditUnion.gov

Questions? Call us at 800-755-1030
How We Can Help - Inquiries
The NCUA’s Consumer Assistance Center provides consumers with information about federal financial consumer
protection and share insurance matters, as well as assists consumers in resolving disputes with credit unions. The NCUA’s
consumer protection website, MyCreditUnion.gov, hosts the online Consumer Assistance Center. MyCreditUnion.gov
and the online Consumer Assistance Center provide helpful consumer resources, including the CU Locator, the FAQ
Knowledge Base, The NCUA Fraud Prevention Center, and brochures and publications for consumers.
Additionally, you may speak to a consumer assistance representative about your questions or concerns by contacting
the NCUA Consumer Assistance Center at 800-755-1030, Monday-Friday 8 AM to 5 PM ET. However, in order for us to
review a specific question, we must receive your inquiry in writing.

Helpful Consumer Resources
The NCUA offers a number of resources to help answer frequently asked questions from consumers.
Visit MyCreditUnion.gov to access:
• CU Locator – Locate a credit union near you!
• The NCUA Consumer Assistance Center – Access helpful brochures, review FAQs, submit an inquiry about
federalfinancial consumer protection and share insurance matters, or file a complaint about a credit union.
• The NCUA Fraud Prevention Center – Learn about common frauds and scams targeting consumers.
• FAQ Knowledge Base – Over 300 answers to frequently asked questions on consumer protection and share
insurancematters.
• Share Insurance Estimator – Calculate the amount of your insured funds at a federally insured credit union.
• Hit the Road – A free interactive game that helps youth develop smart financial habits.
• Glossary – A comprehensive glossary of financial terms with consumer-friendly definitions.
• The NCUA’s YouTube Channel – View the NCUA’s Consumer Report series to learn more about current financial
hot topics.
• @MyCUgov – Follow us on the NCUA’s consumer Twitter feed to stay up to date on consumer protection issues.
If after reviewing these resources, you still have a question, please submit your inquiry online at MyCreditUnion.gov or
by using the NCUA Consumer Inquiry Form below. The NCUA Consumer Inquiry Form is for non-complaint inquiries only.
If you have a complaint and cannot resolve the issue with your credit union, you can file a complaint with the NCUA by
completing the NCUA Consumer Assistance Form.
Privacy
The information collected is solicited to provide the NCUA with data that is necessary and useful in reviewing requests received from individuals
regarding their interactions with federal and federally insured credit unions. You are not required to give us this information. However, without such
information, our ability to complete a review or to provide requested assistance may be hindered. It is intended that the information you provide to
us will be used within the NCUA and provided to the credit union that is the subject of your complaint or inquiry. As required by law, we may make
additional disclosures of such information.

Paperwork Reduction Act Notice
This form is authorized by law and is voluntary. Public reporting burden for this information collection is estimated to average 5 minutes per
response. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this
burden, to Paperwork Reduction Act Officer, National Credit Union Administration, 1776 Duke Street, Alexandria, VA 22314; and to the Office of
Management and Budget, Paperwork Reduction Project (7100-0181), Washington, DC 20503.

- DO NOT SUBMIT THIS PAGE WITH YOUR INQUIRY -

OMB No.3133-0200

NCUA

CONSUMER INQUIRY FORM

National Credit Union Administration

Please type or print clearly in ink below. Mail or Fax this form to:
National Credit Union Administration
Consumer Assistance Center
1775 Duke St., Alexandria, VA 22314-3418
Fax: 703-518-6682

*Required information for processing your complaint
1. YOUR INFORMATION
Salutation: 

  Mr. 

  Mrs. 

  Ms.

*Address:

*First Name:
*Last Name:

*City:

Email:

*State:

*Phone:

*Zip Code:

*Contact Preference: 

  Mail 

  Email

*Preferred Language: 

  English 

  Spanish

2. *WHAT IS YOUR INQUIRY ABOUT? SELECT ONLY ONE.
If your inquiry involves more than one issue, you will need to submit a separate inquiry form for each.
Please note, NCUA cannot offer legal or financial advice. Response provided is for informational purposes only.
  Locating a Credit Union
  NCUA Brochures or Publications
  Financial Literacy Resources
  NCUA Share Insurance Coverage
  Credit Union Governance
  Credit Union Membership
  MyCreditUnion.gov
  Filing a complaint

  Savings/Share Account
  Checking/Share Draft Account
  Money Market Account
  Certificate of Deposit/Share Certificate
  Retirement Account, e.g., IRA, Keogh
  ATM/Debit Card
  Car/Auto Loan
  Student Loan

  Home Equity Loan/Line of Credit
  Mortgage/Home Loan
  Credit Card
  Consumer Loan
  Payday/Title Loan
  Overdraft Loan
  Consumer Lease
 Other

3. *INQUIRY INFORMATION
DO NOT INCLUDE personal or confidential information, such as your social security, credit card, or account numbers.
*Please describe the nature of your inquiry:

Consumer Inquiry Form – 12010