OMB control number

A 11 Section 280 CX/UX

OMB 3206-0276 · OPM.

OMB 3206-0276

In March 2018, the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.

The latest form for A 11 Section 280 CX/UX expires 2027-07-31 and is listed under ICR 202405-3206-003.

View the official OMB control history on Reginfo.gov.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
N/A (document unavailable)	Form and Instruction
Form 3206-0276 Tech Force Interviews (document unavailable)	Form and Instruction
N/A (document unavailable)	Form and Instruction
Retirement Services Online (RSO) Survey (document unavailable)	Form and Instruction
New Annuitant Survey (document unavailable)	Form and Instruction
Retirement Services After-Call Survey (document unavailable)	Form
Form 3206-0276 OPM.gov Feedback Survey (document unavailable)	Form and Instruction
Form 3206-0276 OMB Circular A-11, Section 280 Implementation	Form and Instruction
Form 3206-0276 OMB Circular A-11, Section 280 Implemetation	Form and Instruction
FV Supporting Statement A for OPM_A 11 Section 280 Improving Customer Experience_24.docx	Supporting Statement A
30 Day.pdf	Supplementary Document
60 Federal Register Notice_Generic CX PRA STAT v1.3 (supplement) (1).pdf	Supplementary Document
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_09-01-23 (1).docx	Supporting Statement B
Retirement Services Post Call Survey	Form and Instruction
Tech Force Interviews	Form and Instruction
USAJOBS Customer Satisfaction Survey	Form and Instruction
Retirement Services Online (RSO) Survey	Form and Instruction
New Annuitant Survey	Form and Instruction
Retirement Services After-Call Survey	Form
New OPM.gov Feedback Survey	Form and Instruction
OMB Circular A-11, Section 280 Implemetation	Form and Instruction
OMB Circular A-11, Section 280 Implemetation	Form and Instruction

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Action
202405-3206-003	Revision of a currently approved collection	2024-05-31	Approved with change
202103-3206-001	Revision of a currently approved collection	2021-03-08	Improperly submitted and continue
202011-3206-008	New collection (Request for a new OMB Control Number)	2020-11-25	Approved with change

OMB Details

OMB Circular A-11, Section 280 Implemetation

Federal Enterprise Architecture: Workforce Management - Training and Employment

Information collection instruments
Form	Name	Electronic access	Type
Form 3206-0276	OMB Circular A-11, Section 280 Implementation	Fillable Fileable Signable	Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.