OMB control number

A 11 Section 280 CX/UX

OMB 3206-0276 · OPM.

OMB 3206-0276

In March 2018, the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.

The latest form for A 11 Section 280 CX/UX expires 2027-07-31 and is listed under ICR 202405-3206-003.

View the official OMB control history on Reginfo.gov.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
Form 3206-0276 Tech Force Interviews (document unavailable)	Form and Instruction
N/A (document unavailable)	Form and Instruction
Retirement Services Online (RSO) Survey (document unavailable)	Form and Instruction
New Annuitant Survey (document unavailable)	Form and Instruction
Retirement Services After-Call Survey (document unavailable)	Form
Form 3206-0276 OPM.gov Feedback Survey (document unavailable)	Form and Instruction
Form 3206-0276 OMB Circular A-11, Section 280 Implementation	Form and Instruction
Form 3206-0276 OMB Circular A-11, Section 280 Implemetation	Form and Instruction
FV Supporting Statement A for OPM_A 11 Section 280 Improving Customer Experience_24.docx	Supporting Statement A
30 Day.pdf	Supplementary Document
60 Federal Register Notice_Generic CX PRA STAT v1.3 (supplement) (1).pdf	Supplementary Document
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_09-01-23 (1).docx	Supporting Statement B
Tech Force Interviews	Form and Instruction
USAJOBS Customer Satisfaction Survey	Form and Instruction
Retirement Services Online (RSO) Survey	Form and Instruction
New Annuitant Survey	Form and Instruction
Retirement Services After-Call Survey	Form
New OPM.gov Feedback Survey	Form and Instruction
OMB Circular A-11, Section 280 Implemetation	Form and Instruction
OMB Circular A-11, Section 280 Implemetation	Form and Instruction

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Action
202405-3206-003	Revision of a currently approved collection	2024-05-31	Approved with change
202103-3206-001	Revision of a currently approved collection	2021-03-08	Improperly submitted and continue
202011-3206-008	New collection (Request for a new OMB Control Number)	2020-11-25	Approved with change

OMB Details

OMB Circular A-11, Section 280 Implemetation

Federal Enterprise Architecture: Workforce Management - Training and Employment

Information collection instruments
Form	Name	Electronic access	Type
Form 3206-0276	OMB Circular A-11, Section 280 Implementation	Fillable Fileable Signable	Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.