OMB control number
A 11 Section 280 CX/UX
OMB 3206-0276 · OPM.
OMB 3206-0276
In March 2018, the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
The latest form for A 11 Section 280 CX/UX expires 2027-07-31 and is listed under ICR 202405-3206-003.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 Form 3206-0276 OMB Circular A-11, Section 280 Implemetation | Form and Instruction |
| FV Supporting Statement A for OPM_A 11 Section 280 Improving Customer Experience_24.docx | Supporting Statement A |
| 30 Day.pdf | Supplementary Document |
| 60 Federal Register Notice_Generic CX PRA STAT v1.3 (supplement) (1).pdf | Supplementary Document |
| Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_09-01-23 (1).docx | Supporting Statement B |
 OMB Circular A-11, Section 280 Implemetation |
Form and Instruction |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202405-3206-003 | Revision of a currently approved collection | 2024-05-31 | Approved with change | |
| 202103-3206-001 | Revision of a currently approved collection | 2021-03-08 | Improperly submitted and continue | |
| 202011-3206-008 | New collection (Request for a new OMB Control Number) | 2020-11-25 | Approved with change |
OMB Details
OMB Circular A-11, Section 280 Implemetation
Federal Enterprise Architecture: Workforce Management - Training and Employment
| Form | Name | Electronic access | Type |
|---|---|---|---|
| Form 3206-0276 | OMB Circular A-11, Section 280 Implementation | Fillable Fileable Signable | Form and instruction |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.