A 11 Section 280 CX/UX

ICR 202103-3206-001

OMB: 3206-0276

Federal Form Document

IC Document Collections
IC ID
Document
Title
Status
246128 New
ICR Details
3206-0276 202103-3206-001
Received in OIRA 202011-3206-008
OPM
A 11 Section 280 CX/UX
Revision of a currently approved collection   No
Regular 03/08/2021
  Requested Previously Approved
36 Months From Approved 12/31/2023
1,009,850 1,009,850
252,975 252,975
14,452,500 14,452,500

In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards”
  
None

Not associated with rulemaking

  85 FR 135 07/14/2020
85 FR 225 11/20/2020
No

1
IC Title Form No. Form Name
Vet's Interconnection UX USAJOBS UX Vet's Interconnection UX

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,009,850 1,009,850 0 0 0 0
Annual Time Burden (Hours) 252,975 252,975 0 0 0 0
Annual Cost Burden (Dollars) 14,452,500 14,452,500 0 0 0 0
No
No

$14,527,495
No
    No
    Yes
No
No
No
No
Charles Conyers 202 606-0125 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/08/2021


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