SOCIAL SECURITY CLIENT SATISFACTION--FISCAL YEAR 1989

Forms and Documents

Document	Type	Status	Availability

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Collection	Type	Status	Form
116735	SOCIAL SECURITY CLIENT SATISFACTION--FISCAL YEAR 1989		Migrated

ICR Details

OMB Control No: 0990-0171	ICR Reference No: 198807-0990-001
Status: Historical Active	Previous ICR Reference No: 198802-0990-001
Agency/Subagency: HHS/HHSDM	Agency Tracking No:
Title: SOCIAL SECURITY CLIENT SATISFACTION--FISCAL YEAR 1989
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/19/1988
	Date Received in OIRA: 07/12/1988
Terms of Clearance: 1.) OMB approves this survey until 8/30/89, under these conditions: 2.) Any future survey shall be submitted to OMB under the Paperwork Reduction Act for clearance at least 60 days before HHS wishes OMB to act on the request for clearance. 3.) No future survey is conducted any sooner than March, 1990. 4.) A system of records will neither be established nor modified. 5.) Personal identifiers will not be retained after the study is completed. 6.) Questions 18 and 19 are to be moved into Part III of the survey to reflect greater consistency of questioning. 7.) The words "at a specific time" are deleted from Question 18. 8.) Questions 45 and 46 are deleted from this survey.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/1989	08/31/1989	08/31/1988
Responses	4,800	0	640
Time Burden (Hours)	2,000	0	160
Cost Burden (Dollars)	0	0	0

---

Abstract: THIS REQUEST FOR INFORMATION ON CLIENT SATISFACTION WITH SOCIAL SECURI SERVICES IS NEEDED TO DETERMINE THE EFFECT OF STAFF REDUCTIONS, PRODUCTIVITIY AND MANAGEMENT IMPROVEMENT INITIATIVES ON CLIENTS. THE INFORMATION WILL BE USED TO IDENTIFY AREAS WHERE IMPROVEMENTS IN SERVICE DELIVERY ARE NECESSARY TO MAINTAIN SSA'S HIGH LEVEL OF SERVICE TO THE PUBLIC.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
SOCIAL SECURITY CLIENT SATISFACTION--FISCAL YEAR 1989

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,800	640	0	4,160	0	0
Annual Time Burden (Hours)	2,000	160	0	1,840	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/12/1988

---