INFORMATION COLLECTION REQUEST FOR CUSTOMER SATISFACTION SURVEYS

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
140154	INFORMATION COLLECTION REQUEST FOR CUSTOMER SATISFACTION SURVEYS Form	Migrated

ICR Details

OMB Control No: 2090-0019	ICR Reference No: 199408-2090-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: EPA/AdmO	Agency Tracking No:
Title: INFORMATION COLLECTION REQUEST FOR CUSTOMER SATISFACTION SURVEYS
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/13/1994
	Date Received in OIRA: 08/18/1994
Terms of Clearance: This ICR for EPA customer satisfaction surveys is approved, as modifie As specified in the ICR, EPA shall provide OMB an annual report outlining the use of this generic clearance including the number of surveys, the burden imposed, and a brief discription of their purpose. For surveys with statistical design or methodological issues, EPA shall solicit advice and guidance from statistical experts within the Agency to determine statistical validity. EPA shall submit surveys and materials identified in the ICR (i.e. purpose, burden, number of respondents, methodology, etc.) for expedited OMB review, generally ten calendar days. OMB reserves the authority to disapprove any individual survey that does not meet the conditions outlined in the ICR including following OMB's Resource Manual for Customer Surveys, an the principles of the Paperwork Reduction Act and Executive Order No. 12862. This generic clearance does not extend to "fact-finding" for the purpose of regulatory development or enforcement. OMB is relying in large part on EPA's internal review and quality control to develop useful customer information. EPA should focus more its resources on the more complicated instruments, such as, mail and phone surveys. EPA has done a thorough job in developing this ICR and OMB looks forward to making the process work to develop better custome information.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/1997	11/30/1997
Responses	65,766	0	0
Time Burden (Hours)	16,430	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: IN ACCORDANCE WITH E.O. 12862, THE EPA IS SEEKING CLEARANCE FOR SURVEY RELATED TO THE EVALUATION OF CUSTOMER SATISFACTION. CUSTOMERS ARE DEFINED AS ANY PUBLIC RECIPIENT OF AN AGENCY SERVICE. EPA WILL CONDUC "QUANTITATIVE" AND "QUALITATIVE" EVALUATIONS AS A MEANS OF ESTABLISHIN A BASELINE OF CUSTOMER SATISFACTION FOR AGENCY SERVICES AND USE THIS INFORMATION TO IMPROVE AGENCY SERVICES.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
INFORMATION COLLECTION REQUEST FOR CUSTOMER SATISFACTION SURVEYS	1711.01

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	65,766	0	0	65,766	0	0
Annual Time Burden (Hours)	16,430	0	0	16,430	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/18/1994

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