Voluntary Customer Satisfaction Survey to Implement E.O. 12862:

ICR 199703-1535-001

OMB: 1535-0122

Federal Form Document

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Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
ICR Details
1535-0122 199703-1535-001
Historical Active 199507-1535-001
TREAS/BPD
Voluntary Customer Satisfaction Survey to Implement E.O. 12862:
No material or nonsubstantive change to a currently approved collection   No
Expedited
Approved with change 03/18/1997
Retrieve Notice of Action (NOA) 03/18/1997
  Inventory as of this Action Requested Previously Approved
07/31/1998 07/31/1998 07/31/1998
7,000 0 7,000
876 0 876
0 0 0

This voluntary customer satisfaction survey, as mandated by E.O. 12862 "Setting Customer Service Standards," will measure customer satisfaction with the Regional Delivery System (RDS) and establish a baseline for future surveys. The RDS is a system for issuing savings bonds from five centrally located sites.

None
None


No

1
IC Title Form No. Form Name
Voluntary Customer Satisfaction Survey to Implement E.O. 12862: BPD-97-1

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,000 7,000 0 0 0 0
Annual Time Burden (Hours) 876 876 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/18/1997


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