OMB approves
RRB's request for generic clearance of voluntary cus tomer surveys.
However, any collections that will employ statistical methods must
be submitted to OMB at least four weeks in advance of requested
approval date.
Inventory as of this Action
Requested
Previously Approved
04/30/2000
04/30/2000
11,550
0
0
1,043
0
0
0
0
0
The Railroad Retirement Board (RRB)
will utilize voluntary customer surveys to ascertain customer
satisfaction with the RRB in terms of timeliness, appropriateness,
access, and other measures of quality service. Surveys will involve
individuals that are direct or indirect beneficiaries of RRB
services, as well as railroad employers who must report
earnings.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.