Customer Satisfaction Monitoring

OMB 3220-0192

OMB 3220-0192

The Railroad Retirement Board (RRB) utilizes voluntary customer surveys to ascertain customer satisfaction with the RRB in terms of timeliness, appropriateness, access, and other measures of quality service. Surveys involve individuals that are direct or indirect beneficiaries of RRB services as well as railroad employers who must report earnings.

The latest form for Customer Satisfaction Monitoring expires 2023-02-28 and can be found here.

Latest Forms, Documents, and Supporting Material

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