OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Customer Satisfaction Monitoring

OMB 3220-0192 · RRB.

OMB 3220-0192

The Railroad Retirement Board (RRB) utilizes voluntary customer surveys to ascertain customer satisfaction with the RRB in terms of timeliness, appropriateness, access, and other measures of quality service. Surveys involve individuals that are direct or indirect beneficiaries of RRB services as well as railroad employers who must report earnings.

The latest form for Customer Satisfaction Monitoring expires 2029-05-31 and can be found here.

Latest Forms, Documents, and Supporting Material
Document
Name
Supporting Statement B
Supporting Statement A
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
All Historical Document Collections
 Revision of a currently approved collection 2026-02-24
Approved without change
 Extension without change of a currently approved collection 2023-01-30
Approved without change
 Extension without change of a currently approved collection 2019-12-31
Approved without change
 Extension without change of a currently approved collection 2016-06-29
Approved without change
 Extension without change of a currently approved collection 2013-04-30
Approved without change
 Extension without change of a currently approved collection 2010-03-31
Approved without change
 Revision of a currently approved collection 2006-12-22
Approved without change
 Extension without change of a currently approved collection 2003-11-05
Approved without change
 No material or nonsubstantive change to a currently approved collection 2001-01-17
Approved without change
 No material or nonsubstantive change to a currently approved collection 2000-09-26
Approved without change
 Extension without change of a currently approved collection 2000-06-02
Approved without change
 New collection (Request for a new OMB Control Number) 1997-03-03