OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Customer Satisfaction Monitoring

OMB 3220-0192 ยท RRB.

OMB 3220-0192

The Railroad Retirement Board (RRB) utilizes voluntary customer surveys to ascertain customer satisfaction with the RRB in terms of timeliness, appropriateness, access, and other measures of quality service. Surveys involve individuals that are direct or indirect beneficiaries of RRB services as well as railroad employers who must report earnings.

The latest form for Customer Satisfaction Monitoring expires 2029-05-31 and is listed under ICR 202507-3220-003.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
3220-0192 - Supplement.docxSupporting Statement B
3220-0192_Final.docxSupporting Statement A
RRB Rail Employers Customer Satisfaction Questionnaire (2015).docxSupplementary Document
RRB Rail Employers Customer Satisfaction Questionnaire (2015).docxSupplementary Document
RRB News (09-15).pdfSupplementary Document
IB-3 (03-23).pdfSupplementary Document
IB-3 (03-23).pdfSupplementary Document
ACSI Report (05-15).pdfSupplementary Document
ACSI Report (05-15).pdfSupplementary Document

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202507-3220-003 Revision of a currently approved collection 2026-02-24
202301-3220-003 Extension without change of a currently approved collection 2023-01-30 Approved without change
201912-3220-006 Extension without change of a currently approved collection 2019-12-31 Approved without change
201606-3220-006 Extension without change of a currently approved collection 2016-06-29 Approved without change
201304-3220-003 Extension without change of a currently approved collection 2013-04-30 Approved without change
201003-3220-002 Extension without change of a currently approved collection 2010-03-31 Approved without change
200612-3220-002 Revision of a currently approved collection 2006-12-22 Approved without change
200311-3220-001 Extension without change of a currently approved collection 2003-11-05 Approved without change
200101-3220-002 No material or nonsubstantive change to a currently approved collection 2001-01-17 Approved without change
200009-3220-004 No material or nonsubstantive change to a currently approved collection 2000-09-26 Approved without change
200006-3220-001 Extension without change of a currently approved collection 2000-06-02 Approved without change
199703-3220-001 New collection (Request for a new OMB Control Number) 1997-03-03 Approved without change