Customer Satisfaction Monitoring

OMB 3220-0192

OMB 3220-0192

The Railroad Retirement Board (RRB) utilizes voluntary customer surveys to ascertain customer satisfaction with the RRB in terms of timeliness, appropriateness, access, and other measures of quality service. Surveys involve individuals that are direct or indirect beneficiaries of RRB services as well as railroad employers who must report earnings.

The latest form for Customer Satisfaction Monitoring expires 2023-02-28 and can be found here.

Latest Forms, Documents, and Supporting Material
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Name
Form and Instruction
Supporting Statement B
Supporting Statement A
Supplementary Document
Supplementary Document
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Supplementary Document
All Historical Document Collections
Approved without change
 Extension without change of a currently approved collection 2023-01-30
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 Extension without change of a currently approved collection 2019-12-31
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 Extension without change of a currently approved collection 2016-06-29
Approved without change
 Extension without change of a currently approved collection 2013-04-30
Approved without change
 Extension without change of a currently approved collection 2010-03-31
Approved without change
 Revision of a currently approved collection 2006-12-22
Approved without change
 Extension without change of a currently approved collection 2003-11-05
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 No material or nonsubstantive change to a currently approved collection 2001-01-17
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 No material or nonsubstantive change to a currently approved collection 2000-09-26
Approved without change
 Extension without change of a currently approved collection 2000-06-02
Approved without change
 New collection (Request for a new OMB Control Number) 1997-03-03
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