Customer Satisfaction Surveys and Focus Groups

ICR 199709-1880-001

OMB: 1880-0529

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
22790
Migrated
ICR Details
1880-0529 199709-1880-001
Historical Active 199612-1880-001
ED/OM
Customer Satisfaction Surveys and Focus Groups
Extension without change of a currently approved collection   No
Regular
Approved without change 11/25/1997
Retrieve Notice of Action (NOA) 09/30/1997
Approved, consistent with the prior terms of clearance. In addition, ED agrees to provide OMB in November of each year with an updated list of surveys under this OMB number.
  Inventory as of this Action Requested Previously Approved
11/30/2000 11/30/2000 11/30/1997
100,000 0 200,500
50,600 0 8,000
0 0 0

Customer satisfaction surveys and focus group discussions will be conducted by the principal offices of the Department of Education to measure customer satisfaction and establish and improve customer service standards as required by Executive Order 12862.

None
None


No

1
IC Title Form No. Form Name
Customer Satisfaction Surveys and Focus Groups

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 100,000 200,500 0 0 -100,500 0
Annual Time Burden (Hours) 50,600 8,000 0 0 42,600 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/30/1997


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