Customer Service Focus Groups and Surveys

ICR 199904-1212-001

OMB: 1212-0053

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
13589
Migrated
ICR Details
1212-0053 199904-1212-001
Historical Active 199603-1212-001
PBGC
Customer Service Focus Groups and Surveys
Extension without change of a currently approved collection   No
Regular
Approved without change 07/19/1999
Retrieve Notice of Action (NOA) 04/05/1999
The generic clearance for customer service focus groups and surveys is approved on the following conditions: 1) PBGC will send a copy of each collection to OMB for a ten day review prior to initiation of each project. 2) It is our understanding that collections under this generic clearance will not supplement regular instruments used to assess compliance levels, costs, or resource commitments. 3) To the extent practicable, surveys approved under this package will collect statistically valid information. If burden exceeds the amount approved, PBGC shall submit a revised paperwork package through the normal PRA clearance process.
  Inventory as of this Action Requested Previously Approved
07/31/2002 07/31/2002 07/31/1999
1,025 0 1,025
875 0 875
0 0 0

The PBGC wants to explore issues of mutal concern (e.g., kind and quality of desired services) with its major outside client groups. The areas of concern to the PBGC and its client groups change over time, and it is important that the PBGC have the ability to evaluate customer concerns quickly. Accordingly, the PBGC is requesting that OMB extend "generic" approval, for a 3-year period, of focus groups and surveys of the PBGC's outside client groups.

None
None


No

1
IC Title Form No. Form Name
Customer Service Focus Groups and Surveys

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,025 1,025 0 0 0 0
Annual Time Burden (Hours) 875 875 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/05/1999


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