Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)

Forms and Documents

Document	Type	Status	Availability

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Collection	Type	Status	Form
12129	Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)	Form	Migrated

ICR Details

OMB Control No: 1115-0195	ICR Reference No: 200201-1115-006
Status: Historical Inactive	Previous ICR Reference No: 200103-1115-001
Agency/Subagency: DOJ/INS	Agency Tracking No:
Title: Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 02/01/2002
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 02/07/2002
	Date Received in OIRA: 01/28/2002
Terms of Clearance: This package was submitted as an emergency. OMB has determined that it has not met the criteria to necessitate expedited review. INS will resubmit this package to request normal review procedures.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2004	07/31/2002	04/30/2004
Responses	150,000	0	150,000
Time Burden (Hours)	75,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The Premium Processing survey will be used by the INS to help administer the Premium Processing Program to refine future service options and to improve performance and service by continuously monitoring customer satisfaction and identifying potential problems. We believe this survey falls under the Generic Clearance of Customer Service Surveys. The INS in accordance with the requirements of E.O. 12862 and the GPRA, wishes to conduct customer service surveys. The purpose of such surveys is to assess needs, identify problems, and plan for programmatic improvement in the delivery of immigration service.

Emergency Justfication:

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)	FILENO.-OMB-9

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/28/2002

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