Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)

ICR 200211-1115-003

OMB: 1115-0195

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
ICR Details
1115-0195 200211-1115-003
Historical Active 200202-1115-002
DOJ/INS
Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY)
Revision of a currently approved collection   No
Regular
Approved with change 12/19/2002
Retrieve Notice of Action (NOA) 11/26/2002
Approved. Consistent with OMB's procedures for review of customer satisfaction surveys under a generic clearance, OMB will review future INS submissions under this generic clearance within 10 working days. Relevant supporting materials must be provided along with each submission, including: (1) cost and time burden, (2) survey methodology, (3) sampling plan, (4) expected response rates, and (5) methods to minimize non-response. By 4/2004, INS will report on the results of the surveys cleared under this generic clearance, and provide a plan detailing (1) which surveys will continue under this clearance and (2) new surveys anticipated for inclusion under this clearance.
  Inventory as of this Action Requested Previously Approved
04/30/2004 04/30/2004 04/30/2004
150,000 0 150,000
75,000 0 75,000
0 0 0

The premium Processing survey will be used by the INS to help administer the Premium Processing Program to refine future service options and to improve performance and service by continuously monitoring customer satisfaction and identifying potential problems. We believe this survey falls under the Generic Clearance of Customer Surveys. The INS in accordance wit with the requirement of E.O. 12862 and the GPRA, wishes to conduc conduct customer service surveys. The purpose of such surveys is to assess needs, identify problems, andplan for programmatic improvements in the delivery of immigration service.

None
None


No

1
IC Title Form No. Form Name
Generic Clearance of Customer Service Surveys (PREMIUM PROCESSING SURVEY) OMB-9

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 150,000 150,000 0 0 0 0
Annual Time Burden (Hours) 75,000 75,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/26/2002


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