National Center for Complementary and Alternative Medicine (NCCAM) Customer Service Data Collection

ICR 200304-0925-002

OMB: 0925-0520

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
ICR Details
0925-0520 200304-0925-002
Historical Active
HHS/NIH
National Center for Complementary and Alternative Medicine (NCCAM) Customer Service Data Collection
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 06/25/2003
Retrieve Notice of Action (NOA) 04/30/2003
Per agreement with NIH, the following terms of clearance continue to apply: (1) To reduce the burden on repeat callers, add a question to the telephone survey asking if the person has responded to the survey before. If so, provide an opportunity to opt out of repeating the survey. (2) The percentage of callers sampled will be lowered to 25% (3) NCCAM will track the number of callers to the telephone information service and the survey response rate and will report this information upon resubmission of this survey for extension of OMB approval.
  Inventory as of this Action Requested Previously Approved
09/30/2006 07/31/2006
4,882 0 0
387 0 0
0 0 0

NCCAM provides the public, patients, families, health care providers, complementary and alternative medicine (CAM) practitioners, and others with the latest scientifically based information on CAM and information about NCCAM's programs through a variety of channels including its toll-free telephone information service and its quarterly newsletter. NCCAM wishes to measure customer satisfaction with NCCAM telephone interactions and the NCCAM newsletter and to assess which audiences are being reached through these channels. This effort involves a telephone survey consisting....

None
None


No

1
IC Title Form No. Form Name
National Center for Complementary and Alternative Medicine (NCCAM) Customer Service Data Collection

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 4,882 0 0 4,882 0 0
Annual Time Burden (Hours) 387 0 0 387 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/30/2003


© 2024 OMB.report | Privacy Policy