As stated in
OMB's existing terms of clearance: "The generic ICR is approved to
allow the expedited OMB clearance of EPA customer satisfaction
surveys that are simple, straightforward, and narrowly focused to:
1. Current or former customers of EPA products or services; 2. The
level of satisfaction with an actual service or product provided by
EPA that they have utilized; and 3. Their recommendations for
improving said product or service." Surveys that target these
elements and are submitted to OMB in accordance with this ICR will
be reviewed by OMB within 20 working days. EPA shall provide OMB
with an annual report outlining the use of this generic clearance,
including the number of surveys, the burden imposed, and a brief
description of their purposes. OMB encourages agency staff to
conlut with EPA's Customer Service Program (CSP) for advice, survey
evaluation, and clearance assistance. OMB reserves the authority to
disapprove any individual survey that does not meet the conditions
outlined in this ICR. This generic clearance does not extend to
"fact finding" for the purpose of regulatory development or
enforcement. OMB is relying in large part on EPA's internal review
and quality control to develop useful customer information.
Finally, this generic ICR approval does not, and is not intended
to, cover all types of surveys that EPA may wish to do relating to
customer satisfaction -- only the narrow range of surveys discussed
above. Surveys that do not meet the terms of clearance for this
expedited clearance process may be entirely valid and appropriate
surveys, but they should be submitted under the normal PRA
clearance process.
Inventory as of this Action
Requested
Previously Approved
08/31/2009
36 Months From Approved
08/31/2006
6,245
0
19,609
1,671
0
2,966
0
0
0
EPA plans to conduct customer
satisfaction surveys using feedback cards, evaluation forms,
telephone and mail questionnaires, focus groups and electronic
comment via the Internet By seeking renewal of the generic
clearance for customers surveys, EPA will have the flexibility to
gather the views of our customers to better determine the extent to
which our services, products and processes satisfy their needs or
need to be improved.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Voluntary Customer Service Satisfaction Surveys