Customer Service Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form MA-1038 Customer Service Surveys	Form	Modified	Available
E.O. 12862.pdf	Supplementary Document	Uploaded 2006-08-11	Available
SS for 2133-0528 -2006 version.pdf	Supporting Statement B	Uploaded 2006-08-11	Available
SS for 2133-0528 -2006 version.pdf	Supporting Statement A	Uploaded 2006-08-11	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
26686	Customer Service Surveys	Form	Modified

ICR Details

OMB Control No: 2133-0528	ICR Reference No: 200608-2133-001
Status: Historical Active	Previous ICR Reference No: 200306-2133-001
Agency/Subagency: DOT/MARAD	Agency Tracking No: MAR-500
Title: Customer Service Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/06/2006
	Date Received in OIRA: 09/01/2006
Terms of Clearance: In the future, kindly be sure to complete the line of business and the subfunction.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2009	36 Months From Approved	10/31/2006
Responses	6,650	0	6,650
Time Burden (Hours)	256	0	256
Cost Burden (Dollars)	0	0	0

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Abstract: Executive Order 12862 requires agencies to survey customers to determine the kind and quality of services they want and the level of their satisfaction with existing services. This collection covers MARAD forms and procedures used to carry out such surveys covering MARAD programs and services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 28414	05/16/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 45102	08/08/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Customer Service Surveys	MA-1016, MA-1017, MA-1021, MA-1038	USMMA Program Performance Survey ,   Customer Service Questionnaire ,   Program Performance Survey ,   Conference Exhibit Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,650	6,650	0	0	0	0
Annual Time Burden (Hours)	256	256	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/01/2006

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