Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
1625-0080_EO.doc Supplementary Document	2006-09-13
1625-0080_30FR.doc Supplementary Document	2006-09-13
1625-0080_60FR.doc Supplementary Document	2006-09-13
1625-0080_SS (2)[1].doc Supporting Statement A	2006-12-13

IC Document Collections

IC ID	Document Title	Status
46393	Customer Satisfaction Survey Other-survey	New
41282	Customer Satisfaction Surveys	Removed

ICR Details

OMB Control No: 1625-0080	ICR Reference No: 200609-1625-009
Status: Historical Active	Previous ICR Reference No: 200607-1625-006
Agency/Subagency: DHS/USCG	Agency Tracking No:
Title: Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/15/2006
	Date Received in OIRA: 09/14/2006
Terms of Clearance: The burden hours and forms have been updated per the agency request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2009	36 Months From Approved	12/31/2006
Responses	23,485	0	13,485
Time Burden (Hours)	13,732	0	6,392
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys are required by Executive Order 12862. U.S. Coast Guard will use information obtained from direct customers to measure satisfaction with current services and determine whether additional service are required. Numbers in block 13 are estimates.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 13859	03/17/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 34382	06/14/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Satisfaction Survey
Customer Satisfaction Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	23,485	13,485	0	10,000	0	0
Annual Time Burden (Hours)	13,732	6,392	0	7,340	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This information collection was submitted to DHS on June 24,2006 to be process to OMB. During this process, a survey was submitted for OMB's approval using OMB's 83-C which these hours were not account for in this collection since it was already submitted. This collection was not submitted to OMB, but returned to the Coast Guard for processing in ROCIS this is the reason for the discrepancy in burden hours.

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Annual Cost to Federal Government: $150,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/14/2006

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