Customer Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
1625-0080_NoC_r5.doc	Supplementary Document	Uploaded 2011-03-09	Available
1625-0080 EO 12862.pdf	Supplementary Document	Uploaded 2011-03-09	Available
30 Day Federal Register.doc	Supplementary Document	Uploaded 2011-03-09	Available
1625-0080 60-Day FRN.doc	Supplementary Document	Uploaded 2011-03-09	Available
1625-0080 SS(6).doc	Supporting Statement A	Uploaded 2011-03-09	Available
1625-0080 PART B.doc	Supporting Statement B	Uploaded 2011-03-09	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
46393	Mariner Credentialing Program	Instruction	Modified
185519	Exercise Coordination Customer Satisfaction Survey	Other-Survey	Unchanged
185518	Vessel Traffic Services Customer Satisfaction Survey	Other-Survey	Removed
180760	Maritime Safety and Security	Other-Survey	Modified

ICR Details

OMB Control No: 1625-0080	ICR Reference No: 201006-1625-004
Status: Historical Active	Previous ICR Reference No: 200810-1625-001
Agency/Subagency: DHS/USCG	Agency Tracking No:
Title: Customer Satisfaction Surveys
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/08/2011
	Date Received in OIRA: 03/31/2011
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	36 Months From Approved
Responses	8,525	0	0
Time Burden (Hours)	1,316	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys are required by Executive Order 12862. U.S. Coast Guard will use information obtained from direct customers to measure satisfaction with current services and determine whether additional service are required. Numbers in block 13 are estimates.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 57808	09/21/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 3644	01/20/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

table that charts list of burden

IC Title	Form No.	Form Name
Vessel Traffic Services Customer Satisfaction Survey
Mariner Credentialing Program
Exercise Coordination Customer Satisfaction Survey
Maritime Safety and Security

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,525	0	0	8,525	0	0
Annual Time Burden (Hours)	1,316	0	0	1,316	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The change is an ADJUSTMENT due to the decrease in the number of organizations within the Coast Guard wanting to conduct Customer Satisfaction Surveys.

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Annual Cost to Federal Government: $34,840

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/31/2011

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