NCJRS Customers Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form NCJ-CR-01-02 NCJRS Customer Satisfaction Surveys	Form	New	Available
OMB generic clr - ExtReq2006v1.wpd	Supporting Statement A	Uploaded 2006-11-21	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
46039	NCJRS Customer Satisfaction Surveys	Form	New

ICR Details

OMB Control No: 1121-0237	ICR Reference No: 200611-1121-006
Status: Historical Active	Previous ICR Reference No: 200306-1121-003
Agency/Subagency: DOJ/OJP	Agency Tracking No: BJS
Title: NCJRS Customers Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 01/22/2007
	Date Received in OIRA: 11/21/2006
Terms of Clearance: Previous terms of clearance remain in effect.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2010	36 Months From Approved	01/31/2007
Responses	132,130	0	132,130
Time Burden (Hours)	7,298	0	16,995
Cost Burden (Dollars)	2,340	0	55,000

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Abstract: The following agencies, in accordance with Executive Order 12862 and the GPRA, wish an extension in the conduct of customer satisfaction surveys: BJA, BJS, NIJ, OAAG, OJJDP, OJP, ONDCP, OVC NIC, COPS. As agencies will be changing their communications vehicles to mostly electronic formats over the next three years, an increased level of customer satisfaction information is needed to ensure readability, appropriateness of material, formats, notification techniques and information dissemination methods.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 51857	08/31/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 56558	09/27/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
NCJRS Customer Satisfaction Surveys	NCJ-CR-01-02, NCJ-CR-01-01, NCJ-CR-01-03, NCJ-CR-01-06, NCJ-CR-01-05, NCJ-CR-01-04	NCJRS Information Response Center, Customer Service Inquiry ,   National Criminal Justice Reference Service, User Satisfaction form ,   Traditional Research Publication Follow-up-survey ,   Website Survey ,   Electronic user satisfaction survey on an electronic product ,   Survey on preferred method of receiving communication products

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	132,130	132,130	0	0	0	0
Annual Time Burden (Hours)	7,298	16,995	0	-9,697	0	0
Annual Cost Burden (Dollars)	2,340	55,000	0	-52,660	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: Some forms are not being done in the next three years.

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Annual Cost to Federal Government: $85,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/21/2006

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