DOE-887(74) Federal Energy Management Program

DOE Customer Surveys

FEMP Web Site Survey(74)

DOE-887(74) Federal Energy Management Program website customer survey

OMB: 1901-0302

Document [doc]
Download: doc | pdf

Form Approved

OMB No 1901-0302

Expires: September 30, 2009

Burden: 5 minutes (each participant)



Federal Energy Management Program

Web Site Evaluation


The purpose of this survey is to let us know how useful the U.S. Department of Energy Federal Energy Management Program (FEMP) Web site is for you. It should take you approximately 5 minutes to answer the questions below. All responses will remain anonymous.


Your feedback is important to us as we continue efforts to improve our service!


Please submit at least one answer for each question.


  1. How did you first become aware of the FEMP Web site?

  • Internet search engine such as Google or Yahoo

  • Magazine, newspaper, or professional publication

  • Personal recommendation

  • Link from another Web site; if so, which one? ______________

  • Other; please specify ______________


  1. How often do you visit the FEMP Web site, on average?

  • This is my first visit

  • Daily

  • Weekly

  • Monthly

  • Once every 3 months

  • Once every 6 months

  • Once a year


  1. Please indicate how useful you find the following aspects of the FEMP Web site.


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

a. Easy to access






b. Easy to navigate






c. Effective and useful search function






d. Easy to understand






e. Easy to read or scan






f. Accurate information






g. Useful information






h. Timely and up-to-date information






i. Primary information source for federal energy management issues and news







  1. Which function do you use the most on the FEMP Web site to find information?

  • Search function/internal search engine

  • External search engine such as Google and Yahoo

  • Browse

  • Site map

  1. How do you use the information from the FEMP Web site? Please check all that apply.

  • Implementing technologies

  • Incorporating ideas into energy-efficient strategies

  • Submitting energy assessment proposals

  • Developing an energy management plan

  • Attending a FEMP-sponsored training, workshop, or event

  • Referring a colleague/friend

  • Other; please specify ______________


  1. What information do you most often access on the FEMP Web site? Please check all that apply.

  • Equipment procurement

  • Utility management

  • New construction/retrofits

  • News and events

  • Financing mechanisms

  • Technologies

  • Other; please specify ________________


  1. How satisfied are you with the site’s assistance in helping you complete the following tasks?

Select N/A if you’ve never tried or needed to complete the task.


Very Satisfied

Satisfied

Neutral

Dissatisfied

Strongly Dissatisfied


N/A

a. Buying energy-efficient products







b. Financing energy projects







c. Making your federal fleet energy efficient







d. Managing energy on federal lands







e. Measuring energy use







f. Meeting performance standards for federal buildings







g. Purchasing renewable energy







h. Attending a FEMP-sponsored event








  1. Please rank the following FEMP-related Web site tasks in order of importance to you, with #1 being the most important.

__Buying energy-efficient products

__Financing energy projects

__Making your federal fleet energy efficient

__Managing energy on federal lands

__Measuring energy use

__Meeting performance standards for federal buildings

__Purchasing renewable energy

__Attending a FEMP-sponsored training, workshop, or event

__Other; please specify _______________


  1. Would you be interested in FEMP Web-based training?

  • Yes

  • No

  • Maybe


  1. What best describes your affiliation/organization?

  • Federal government

  • State/local government

  • Military

  • Utility/ESCO

  • Commercial – large business

  • Commercial – small business

  • National laboratory

  • Media

  • Nonprofit organization

  • Consumer/private citizen

  • Other; please specify _______________


  1. What best describes your role/function?

  • Facility manager

  • Energy manager

  • Utility services manager

  • Architect

  • Engineer

  • Consultant

  • Scientist/researcher

  • Educator

  • Other; please specify ________________


  1. What suggestions do you have for improving the FEMP Web site?


Please add comments.






FEMP will use the responses to these questions as input to improve the content and site architecture for its customers. No personal or corporate data submitted will be used for marketing purposes or shared with any other organization.


SUBMIT


File Typeapplication/msword
File TitleFederal Energy Management Program
Authortvonkuegelgen
Last Modified Bygwerren
File Modified2007-07-16
File Created2007-07-16

© 2024 OMB.report | Privacy Policy