| Attachment A |
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| Statistical Information Services (SIS) Office |
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Customer Satisfaction Survey 2008 |
| Statistics of Income (SOI) Division, Internal Revenue Service |
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OMB 1545-1432 |
| Thank you for participating in our customer satisfaction survey. Your answers will be kept confidential and will only be used in order for our office to make improvements to our products and services. Please only reflect on your most recent data request when answering the questions below. If necessary for fully completing the open-ended responses, please attach another sheet. |
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| 1. Which of the following best describes your function? (Please choose only one.) |
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Academia |
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Financial Services |
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Non-Profit |
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Association / Society |
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Foreign |
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Private Citizen |
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Congress |
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Internal Revenue Service |
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State / Local Government |
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Consultant / Research |
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Legal Services |
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Other: |
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Corporation |
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Library |
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Federal Government |
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Media |
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| 2. How did you initially learn about the SIS office? |
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Advertisement |
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Colleagues |
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Tax Stats website |
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Another Government Agency |
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SOI |
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Other: |
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| 3. How often do you contact the SIS office? |
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Weekly |
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Quarterly |
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Annually |
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Monthly |
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Once every 6 months |
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First Time |
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| 4. How did you contact us? |
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Email |
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IRS Internet |
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FAX |
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Telephone |
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| 5. Did the SIS staff satisfy your data request? (If only partially or not at all, please explain why in the space provided below.) |
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Yes |
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Partially, |
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No, |
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| 6. When did SIS contact you after you submitted your most recent data request? |
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Same day |
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4-5 business days |
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2-3 business days |
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6 or more business days |
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| 7. How did we respond to your data request? |
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Email |
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Regular Mail |
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Other: |
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Fax |
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Telephone |
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Totally Dissatisfied |
Dissatisfied |
Neither |
Satisfied |
Totally Satisfied |
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| 8. If you purchased data recently and used our new credit / debit card payment option, please rate your satisfaction with this new service. |
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Strongly Disagree |
Disagree |
Not Sure / Neither |
Agree |
Strongly Agree |
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| 9. The product(s) or service(s) provided met your needs. |
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| 10. If you could change one thing about your experience with the SIS office, what would it be? |
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| 11. What types of new products / data releases would you be most interested in receiving? |
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Totally Dissatisfied |
Dissatisfied |
Neither |
Satisfied |
Totally Satisfied |
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| 12. Please rate your overall satisfaction with your most recent data request. |
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| 13. Please provide any comments and / or suggestions on ways we may better serve your data needs. |
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| The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC 20224 |