1652-0013 Survey Response

Q. How satisfied were you with the courtesy of the passenger security screeners?
Airport

Region

Category

Albuquerque
SC
I
Amarillo
SC
II
Atlanta
SE
X
Bangor
NE
II
Charlotte
SE
X
Chicago Midway
NC
I
Chicago O'Hare
NC
X
Cincinnati
NC
X
Dayton
NC
I
Daytona Beach
SE
II
Denver
SC
X
Fairbanks
W
II
Ft. Wayne
NC
II
Jacksonville
SE
I
Las Vegas
W
X
Los Angeles
W
X
New York Kennedy
NE
X
Orlando
SE
X
Philadelphia
NE
X
Phoenix
SC
X
Pittsburgh
NE
I
Portland
W
I
Seattle-Tacoma
W
X
St Louis
SC
X
Washington Dulles
NE
X
All TSA Airports (weighted average)*

Very Satisfied

Satisfied

50%
66%
44%
67%
58%
49%
45%
51%
60%
74%
56%
54%
60%
67%
55%
42%
48%
48%
42%
54%
50%
53%
59%
51%
47%
50%

44%
31%
51%
32%
38%
43%
51%
41%
36%
25%
40%
42%
39%
30%
38%
44%
49%
49%
51%
43%
45%
42%
38%
45%
44%
44%

1 of 12

Positive
Responses
94%
97%
95%
99%
96%
92%
96%
92%
96%
100%
96%
96%
98%
97%
93%
87%
97%
97%
93%
96%
95%
95%
97%
97%
91%
94%

Dissatisfied
5%
2%
3%
1%
2%
6%
3%
6%
3%
0%
3%
3%
1%
2%
5%
11%
1%
2%
3%
4%
3%
4%
1%
2%
6%
4%

Very
Dissatisfied
1%
1%
2%
0%
2%
2%
1%
2%
1%
0%
1%
1%
1%
1%
2%
2%
2%
1%
4%
0%
2%
1%
1%
1%
2%
2%

Negative
Responses
6%
3%
5%
1%
4%
8%
4%
8%
4%
0%
4%
4%
2%
3%
7%
13%
3%
3%
7%
4%
5%
5%
3%
3%
9%
6%

Q. How satisfied were you with the time it took to screen you and your carry-on items?
Airport

Region

Category

Albuquerque
SC
I
Amarillo
SC
II
Atlanta
SE
X
Bangor
NE
II
Charlotte
SE
X
Chicago Midway
NC
I
Chicago O'Hare
NC
X
Cincinnati
NC
X
Dayton
NC
I
Daytona Beach
SE
II
Denver
SC
X
Fairbanks
W
II
Ft. Wayne
NC
II
Jacksonville
SE
I
Las Vegas
W
X
Los Angeles
W
X
New York Kennedy
NE
X
Orlando
SE
X
Philadelphia
NE
X
Phoenix
SC
X
Pittsburgh
NE
I
Portland
W
I
Seattle-Tacoma
W
X
St Louis
SC
X
Washington Dulles
NE
X
All TSA Airports (weighted average)*

Very Satisfied

Satisfied

56%
60%
50%
61%
50%
41%
44%
36%
58%
73%
56%
53%
59%
67%
57%
41%
53%
46%
45%
52%
49%
49%
63%
53%
42%
50%

34%
35%
43%
35%
44%
42%
46%
50%
37%
26%
38%
43%
38%
30%
37%
42%
38%
49%
42%
43%
44%
45%
31%
42%
45%
41%

2 of 12

Positive
Responses
90%
95%
93%
96%
95%
83%
90%
86%
96%
99%
94%
96%
96%
97%
93%
83%
91%
94%
87%
95%
93%
94%
93%
95%
87%
91%

Dissatisfied
5%
3%
5%
3%
5%
10%
9%
8%
3%
1%
5%
2%
3%
2%
4%
12%
6%
4%
7%
3%
3%
5%
5%
3%
9%
6%

Very
Dissatisfied
5%
2%
2%
1%
1%
6%
1%
7%
1%
0%
1%
2%
1%
0%
3%
5%
3%
1%
6%
2%
4%
1%
2%
2%
5%
3%

Negative
Responses
10%
5%
7%
4%
5%
17%
10%
14%
4%
1%
6%
4%
4%
3%
7%
17%
9%
6%
13%
5%
7%
6%
7%
5%
13%
9%

Q. Overall, how satisfied were you with your experience at the passenger security checkpoint?
Airport

Region

Category

Albuquerque
SC
I
Amarillo
SC
II
Atlanta
SE
X
Bangor
NE
II
Charlotte
SE
X
Chicago Midway
NC
I
Chicago O'Hare
NC
X
Cincinnati
NC
X
Dayton
NC
I
Daytona Beach
SE
II
Denver
SC
X
Fairbanks
W
II
Ft. Wayne
NC
II
Jacksonville
SE
I
Las Vegas
W
X
Los Angeles
W
X
New York Kennedy
NE
X
Orlando
SE
X
Philadelphia
NE
X
Phoenix
SC
X
Pittsburgh
NE
I
Portland
W
I
Seattle-Tacoma
W
X
St Louis
SC
X
Washington Dulles
NE
X
All TSA Airports (weighted average)*

Very Satisfied

Satisfied

37%
45%
35%
49%
41%
26%
31%
34%
43%
60%
40%
39%
46%
55%
39%
31%
34%
35%
30%
42%
36%
41%
47%
34%
33%
36%

53%
50%
58%
48%
55%
61%
61%
55%
51%
39%
54%
55%
50%
43%
53%
53%
58%
60%
56%
51%
56%
51%
46%
60%
53%
55%

3 of 12

Positive
Responses
90%
95%
93%
98%
95%
88%
92%
89%
94%
99%
94%
94%
96%
98%
92%
84%
92%
95%
87%
93%
92%
92%
93%
94%
86%
91%

Dissatisfied
7%
3%
5%
2%
3%
7%
7%
8%
4%
1%
4%
3%
3%
2%
5%
13%
6%
4%
7%
5%
6%
6%
6%
5%
9%
6%

Very
Dissatisfied
2%
2%
2%
1%
2%
5%
1%
4%
2%
0%
1%
3%
1%
1%
3%
3%
3%
1%
7%
1%
3%
2%
1%
2%
5%
2%

Negative
Responses
10%
5%
7%
2%
5%
13%
8%
11%
6%
1%
6%
6%
4%
2%
8%
16%
8%
5%
13%
7%
8%
8%
7%
6%
14%
9%

Q. Overall, how satisfied were you with your experience at the checked baggage screening area?
Airport

Region

Category

Albuquerque
SC
I
Amarillo
SC
II
Atlanta
SE
X
Bangor
NE
II
Charlotte
SE
X
Chicago Midway
NC
I
Chicago O'Hare
NC
X
Cincinnati
NC
X
Dayton
NC
I
Daytona Beach
SE
II
Denver
SC
X
Fairbanks
W
II
Ft. Wayne
NC
II
Jacksonville
SE
I
Las Vegas
W
X
Los Angeles
W
X
New York Kennedy
NE
X
Orlando
SE
X
Philadelphia
NE
X
Phoenix
SC
X
Pittsburgh
NE
I
Portland
W
I
Seattle-Tacoma
W
X
St Louis
SC
X
Washington Dulles
NE
X
All TSA Airports (weighted average)*

Very Satisfied

Satisfied

36%
46%
37%
51%
38%
36%
29%
36%
45%
56%
N/A**
37%
50%
N/A**
35%
25%
36%
37%
30%
43%
41%
39%
43%
42%
32%
36%

56%
49%
57%
46%
56%
52%
62%
55%
50%
43%
N/A**
56%
46%
N/A**
57%
55%
58%
58%
62%
51%
55%
53%
51%
53%
59%
56%

4 of 12

Positive
Responses
92%
95%
94%
97%
94%
88%
91%
91%
95%
99%
N/A**
94%
96%
N/A**
92%
80%
94%
95%
92%
94%
95%
92%
94%
95%
91%
91%

Dissatisfied
6%
3%
5%
2%
3%
7%
7%
5%
3%
1%
N/A**
4%
3%
N/A**
7%
17%
5%
4%
5%
5%
3%
7%
5%
3%
5%
7%

Very
Dissatisfied
2%
2%
1%
1%
2%
5%
2%
4%
1%
0%
N/A**
2%
1%
N/A**
1%
3%
1%
1%
4%
1%
2%
1%
1%
2%
4%
2%

Negative
Responses
8%
5%
6%
3%
6%
12%
9%
9%
5%
1%
N/A**
6%
4%
N/A**
8%
20%
6%
5%
8%
6%
5%
8%
6%
5%
9%
9%

Q. How would you rate the thoroughness of passenger screening you received?
Airport
Region
Category
Albuquerque
SC
I
Amarillo
SC
II
Atlanta
SE
X
Bangor
NE
II
Charlotte
SE
X
Chicago Midway
NC
I
Chicago O'Hare
NC
X
Cincinnati
NC
X
Dayton
NC
I
Daytona Beach
SE
II
Denver
SC
X
Fairbanks
W
II
Ft. Wayne
NC
II
Jacksonville
SE
I
Las Vegas
W
X
Los Angeles
W
X
New York Kennedy
NE
X
Orlando
SE
X
Philadelphia
NE
X
Phoenix
SC
X
Pittsburgh
NE
I
Portland
W
I
Seattle-Tacoma
W
X
St Louis
SC
X
Washington Dulles
NE
X
All TSA Airports (weighted average)*

Excessive
11%
12%
6%
13%
7%
10%
6%
8%
9%
7%
6%
10%
12%
6%
9%
8%
4%
7%
6%
8%
7%
8%
6%
5%
10%
4%

Appropriate
86%
86%
91%
86%
91%
85%
89%
90%
88%
92%
91%
88%
86%
92%
88%
85%
88%
90%
89%
91%
89%
89%
91%
92%
85%
89%

5 of 12

Inadequate
3%
3%
3%
1%
2%
5%
5%
2%
3%
1%
3%
2%
2%
2%
3%
7%
8%
3%
5%
1%
3%
3%
3%
3%
5%
7%

Q. How confident are you in TSA’s ability to keep air travel secure?
Very
Fairly
Airport
Region
Category
Confident
Confident
Albuquerque
SC
I
17%
58%
Amarillo
SC
II
24%
64%
Atlanta
SE
X
15%
65%
Bangor
NE
II
33%
57%
Charlotte
SE
X
20%
67%
Chicago Midway
NC
I
20%
57%
Chicago O'Hare
NC
X
15%
63%
Cincinnati
NC
X
14%
68%
Dayton
NC
I
22%
63%
Daytona Beach
SE
II
40%
55%
Denver
SC
X
14%
65%
Fairbanks
W
II
20%
61%
Ft. Wayne
NC
II
26%
61%
Jacksonville
SE
I
21%
67%
Las Vegas
W
X
19%
65%
Los Angeles
W
X
15%
65%
New York Kennedy
NE
X
16%
60%
Orlando
SE
X
23%
67%
Philadelphia
NE
X
14%
64%
Phoenix
SC
X
18%
69%
Pittsburgh
NE
I
22%
62%
Portland
W
I
16%
64%
Seattle-Tacoma
W
X
17%
69%
St Louis
SC
X
17%
64%
Washington Dulles
NE
X
15%
55%
All TSA Airports (weighted average)*
17%
64%

6 of 12

Positive
Responses
75%
88%
81%
90%
87%
77%
78%
82%
84%
95%
78%
81%
87%
88%
84%
80%
77%
91%
78%
87%
84%
80%
86%
81%
69%
82%

Not Very
Confident
22%
8%
15%
8%
10%
19%
19%
13%
11%
5%
16%
13%
11%
10%
13%
15%
18%
8%
17%
9%
12%
17%
11%
17%
23%
15%

Not at All
Confident
4%
3%
4%
2%
3%
4%
3%
5%
4%
1%
5%
6%
2%
3%
3%
4%
6%
1%
5%
4%
4%
4%
3%
2%
8%
4%

Negative
Responses
25%
12%
19%
10%
13%
23%
22%
18%
16%
5%
22%
19%
13%
12%
16%
20%
23%
9%
22%
13%
16%
20%
14%
19%
31%
18%

Q. How similar were the screening procedures at this passenger checkpoint today compared with previous trips you have taken?
Positive
Negative
Airport
Region
Category
Very Similar Fairly Similar
Fairly Different Very Different
Responses
Responses
Albuquerque
SC
I
39%
47%
11%
2%
86%
14%
Amarillo
SC
II
44%
44%
10%
2%
88%
13%
Atlanta
SE
X
38%
45%
11%
7%
82%
18%
Bangor
NE
II
37%
50%
8%
5%
87%
13%
Charlotte
SE
X
43%
45%
10%
2%
88%
12%
Chicago Midway
NC
I
32%
50%
9%
9%
82%
18%
Chicago O'Hare
NC
X
37%
45%
11%
6%
83%
17%
Cincinnati
NC
X
30%
49%
12%
9%
79%
21%
Dayton
NC
I
44%
42%
10%
5%
86%
14%
Daytona Beach
SE
II
41%
48%
7%
4%
89%
11%
Denver
SC
X
42%
49%
7%
2%
91%
9%
Fairbanks
W
II
40%
49%
6%
4%
90%
10%
Ft. Wayne
NC
II
40%
43%
13%
4%
84%
16%
Jacksonville
SE
I
39%
45%
10%
6%
83%
17%
Las Vegas
W
X
38%
47%
9%
6%
85%
15%
Los Angeles
W
X
28%
53%
12%
8%
81%
19%
New York Kennedy
NE
X
30%
49%
13%
8%
79%
21%
Orlando
SE
X
31%
56%
9%
4%
87%
13%
Philadelphia
NE
X
31%
52%
9%
9%
83%
17%
Phoenix
SC
X
40%
54%
4%
2%
94%
6%
Pittsburgh
NE
I
41%
46%
10%
4%
86%
14%
Portland
W
I
32%
47%
16%
5%
80%
20%
Seattle-Tacoma
W
X
33%
53%
11%
2%
86%
14%
St Louis
SC
X
36%
52%
9%
3%
89%
11%
Washington Dulles
NE
X
33%
51%
9%
7%
85%
15%
All TSA Airports (weighted average)*
35%
50%
85%
10%
5%
15%

7 of 12

Q. Was the length of time you waited in line at the passenger security checkpoint. . .
Much Shorter
Shorter than I About What I
than I
Expected
Expected
Expected
Albuquerque
SC
I
30%
24%
35%
Amarillo
SC
II
25%
25%
42%
Atlanta
SE
X
27%
32%
34%
Bangor
NE
II
26%
23%
44%
Charlotte
SE
X
27%
30%
37%
Chicago Midway
NC
I
16%
21%
41%
Chicago O'Hare
NC
X
20%
26%
36%
Cincinnati
NC
X
19%
20%
41%
Dayton
NC
I
28%
29%
33%
Daytona Beach
SE
II
45%
29%
24%
Denver
SC
X
26%
35%
31%
Fairbanks
W
II
28%
23%
41%
Ft. Wayne
NC
II
29%
26%
39%
Jacksonville
SE
I
33%
31%
31%
Las Vegas
W
X
34%
32%
24%
Los Angeles
W
X
24%
22%
34%
New York Kennedy
NE
X
32%
31%
29%
Orlando
SE
X
26%
24%
33%
Philadelphia
NE
X
22%
26%
27%
Phoenix
SC
X
29%
22%
34%
Pittsburgh
NE
I
21%
31%
36%
Portland
W
I
25%
31%
33%
Seattle-Tacoma
W
X
35%
32%
23%
St Louis
SC
X
23%
28%
38%
Washington Dulles
NE
X
18%
28%
37%
All TSA Airports (weighted average)*
26%
28%
33%
* Weighted Average weights each airport in sample with the associated traffic serviced by TSA.
** N/A scores indicate the airport has an inline (non-customer facing) baggage screening system.
Airport

Region

Category

8 of 12

Positive
Responses

Longer than I
Expected

90%
92%
93%
93%
94%
78%
82%
79%
90%
99%
92%
93%
94%
95%
90%
79%
92%
83%
75%
86%
88%
89%
90%
89%
84%
95%

9%
6%
5%
6%
4%
14%
14%
13%
9%
1%
6%
6%
5%
4%
5%
14%
5%
15%
13%
10%
8%
8%
7%
8%
11%
10%

Much Longer
than I
Expected
2%
2%
2%
1%
2%
8%
4%
8%
2%
0%
2%
1%
2%
1%
4%
7%
3%
2%
12%
4%
4%
3%
3%
2%
5%
4%

Negative
Responses
10%
8%
7%
7%
6%
22%
18%
21%
10%
1%
8%
7%
6%
5%
10%
21%
8%
17%
25%
14%
12%
11%
10%
11%
16%
14%

Q. How satisfied were you with the courtesy of the passenger security screeners?
Airport

Region

Category

Jackson Hole
W
III
Kansas City
SC
I
Rochester
NE
II
San Francisco
SW
X
Tupelo
SE
IV
All PP5 Airports (weighted average*)

Very Satisfied

Satisfied

66%
56%
68%
54%
73%
56%

32%
39%
31%
41%
27%
39%

Positive
Responses
98%
95%
98%
95%
99%
95%

Dissatisfied
2%
4%
1%
3%
0%
3%

Very
Dissatisfied
0%
2%
1%
2%
0%
2%

Negative
Responses
2%
5%
2%
5%
1%
5%

Very
Dissatisfied
1%
2%
2%
1%
0%
2%

Negative
Responses
7%
6%
4%
7%
2%
6%

Q. How satisfied were you with the time it took to screen you and your carry-on items?
Airport

Region

Category

Jackson Hole
W
III
Kansas City
SC
I
Rochester
NE
II
San Francisco
SW
X
Tupelo
SE
IV
All PP5 Airports (weighted average*)

Very Satisfied

Satisfied

55%
54%
63%
50%
66%
52%

38%
39%
32%
43%
31%
41%

9 of 12

Positive
Responses
93%
94%
96%
93%
98%
94%

Dissatisfied
6%
4%
2%
6%
2%
5%

Q. Overall, how satisfied were you with your experience at the passenger security checkpoint?
Airport

Region

Category

Jackson Hole
W
III
Kansas City
SC
I
Rochester
NE
II
San Francisco
SW
X
Tupelo
SE
IV
All PP5 Airports (weighted average*)

Very Satisfied

Satisfied

42%
36%
47%
35%
55%
37%

54%
57%
49%
56%
45%
56%

Positive
Responses
96%
93%
96%
92%
99%
93%

Dissatisfied
4%
4%
3%
6%
1%
5%

Very
Dissatisfied
1%
3%
1%
3%
0%
2%

Negative
Responses
4%
7%
4%
8%
1%
7%

Very
Dissatisfied
2%
2%
1%
N/A**
0%
2%

Negative
Responses
5%
6%
5%
N/A**
1%
6%

Q. Overall, how satisfied were you with your experience at the checked baggage screening area?
Airport

Region

Category

Jackson Hole
W
III
Kansas City
SC
I
Rochester
NE
II
San Francisco
SW
X
Tupelo
SE
IV
All PP5 Airports (weighted average*)

Very Satisfied

Satisfied

40%
39%
47%
N/A**
55%
41%

55%
55%
47%
N/A**
43%
53%

10 of 12

Positive
Responses
95%
94%
95%
N/A**
99%
94%

Dissatisfied
4%
3%
4%
N/A**
1%
4%

Q. How would you rate the thoroughness of passenger screening you received?
Airport
Region
Category
Jackson Hole
W
III
Kansas City
SC
I
Rochester
NE
II
San Francisco
SW
X
Tupelo
SE
IV
All PP5 Airports (weighted average*)

Excessive
9%
10%
9%
7%
12%
8%

Appropriate
89%
88%
89%
89%
87%
88%

Q. How confident are you in TSA’s ability to keep air travel secure?
Very
Somewhat
Airport
Region
Category
Confident
Confident
Jackson Hole
W
III
22%
61%
Kansas City
SC
I
22%
63%
Rochester
NE
II
32%
58%
San Francisco
SW
X
15%
61%
Tupelo
SE
IV
45%
50%
All PP5 Airports (weighted average*)
19%
61%

11 of 12

Inadequate
2%
2%
2%
4%
1%
3%

Positive
Responses
83%
84%
91%
76%
95%
80%

Not Very
Confident
15%
12%
8%
20%
3%
17%

Not at All
Confident
2%
3%
2%
4%
1%
4%

Negative
Responses
17%
16%
9%
24%
5%
20%

Q. How similar were the screening procedures at this passenger checkpoint today compared with previous trips you have taken?
Positive
Negative
Airport
Region
Category
Very similar Fairly similar
Fairly different Very different
Responses
Responses
Jackson Hole
W
III
37%
48%
12%
4%
85%
15%
Kansas City
SC
I
32%
53%
9%
6%
85%
15%
Rochester
NE
II
38%
46%
10%
6%
84%
16%
San Francisco
SW
X
35%
52%
10%
4%
87%
13%
Tupelo
SE
IV
50%
40%
7%
3%
90%
10%
All PP5 Airports (weighted average*)
34%
51%
86%
9%
5%
14%

Q. Was the length of time you waited in line at the passenger security checkpoint. . .
Much Shorter
Shorter than I About What I
than I
Expected
Expected
Expected
Jackson Hole
W
III
21%
21%
42%
Kansas City
SC
I
28%
31%
35%
Rochester
NE
II
29%
31%
32%
San Francisco
SW
X
25%
30%
35%
Tupelo
SE
IV
27%
22%
47%
All PP5 Airports (weighted average*)
26%
30%
35%
* Weighted Average weights each airport in sample with the associated traffic serviced by TSA.
** N/A scores indicate the airport has an inline (non-customer facing) baggage screening system.
Airport

Region

Category

12 of 12

Positive
Responses

Longer than I
Expected

83%
93%
92%
90%
97%
91%

14%
6%
7%
8%
3%
7%

Much Longer
than I
Expected
4%
1%
2%
2%
0%
2%

Negative
Responses
17%
7%
8%
10%
3%
9%