OMB control number
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
OMB 1652-0013 · DHS/TSA.
OMB 1652-0013
This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.
The latest form for Aviation Security Customer Satisfaction Performance Measurement Passenger Survey expires 2028-11-30 and is listed under ICR 202505-1652-001.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 EO 14058 TransformingFedCusExp.pdf | Supplementary Document |
| GPRA PLAW-111publ352.pdf | Supplementary Document |
| 1652-0013 AvnSecCustSat 30DN_86 FR 72268 (12.21.2021).pdf | Supplementary Document |
| 1652-0013 AvnSecCustSat 60DN_86 FR 47134 (8.23.2021).pdf | Supplementary Document |
 1652 0013 Aviatn Sec Cust SS Part B 12.15.2021.docx | Supporting Statement B |
| 1652 0013 Aviatn Sec Cust SS Part A 1.6.2022.docx | Supporting Statement A |
 Aviation Security Customer Satisfaction Performance Measurement Passenger Survey |
Other-Question List |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202112-1652-001 | Revision of a currently approved collection | 2022-01-06 | Approved without change | |
| 201812-1652-002 | Extension without change of a currently approved collection | 2019-02-21 | Approved without change | |
| 201608-1652-003 | Revision of a currently approved collection | 2016-09-20 | Approved with change | |
| 201310-1652-002 | Revision of a currently approved collection | 2013-10-31 | Approved with change | |
| 201005-1652-001 | Revision of a currently approved collection | 2010-05-27 | Approved with change | |
| 200801-1652-001 | No material or nonsubstantive change to a currently approved collection | 2008-01-29 | Approved without change | |
| 200702-1652-002 | Revision of a currently approved collection | 2007-02-22 | Approved without change | |
| 200608-1652-002 | Revision of a currently approved collection | 2006-08-23 | Approved with change | |
| 200308-1652-001 | New collection (Request for a new OMB Control Number) | 2003-08-04 | Approved with change |