Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

OMB 1652-0013

This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

The latest form for Aviation Security Customer Satisfaction Performance Measurement Passenger Survey expires 2022-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
EO 14058 TransformingFedCusExp.pdf Supplementary Document
GPRA PLAW-111publ352.pdf Supplementary Document
1652-0013 AvnSecCustSat 30DN_86 FR 72268 (12.21.2021).pdf Supplementary Document
1652-0013 AvnSecCustSat 60DN_86 FR 47134 (8.23.2021).pdf Supplementary Document
1652 0013 Aviatn Sec Cust SS Part B 12.15.2021.docx Supporting Statement B
1652 0013 Aviatn Sec Cust SS Part A 1.6.2022.docx Supporting Statement A
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey Other-Question List

All Historical Document Collections

202112-1652-001 Approved without change	Revision of a currently approved collection	2022-01-06
201812-1652-002 Approved without change	Extension without change of a currently approved collection	2019-02-21
201608-1652-003 Approved with change	Revision of a currently approved collection	2016-09-20
201310-1652-002 Approved with change	Revision of a currently approved collection	2013-10-31
201005-1652-001 Approved with change	Revision of a currently approved collection	2010-05-27
200801-1652-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2008-01-29
200702-1652-002 Approved without change	Revision of a currently approved collection	2007-02-22
200608-1652-002 Approved with change	Revision of a currently approved collection	2006-08-23
200308-1652-001 Approved with change	New collection (Request for a new OMB Control Number)	2003-08-04