Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

OMB 1652-0013

OMB 1652-0013

This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

The latest form for Aviation Security Customer Satisfaction Performance Measurement Passenger Survey expires 2022-04-30 and can be found here.


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