Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

ICR 200308-1652-001

OMB: 1652-0013

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
ICR Details
1652-0013 200308-1652-001
Historical Active
DHS/TSA
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 09/03/2003
Retrieve Notice of Action (NOA) 08/04/2003
TSA submitted supplemental justification on August 27, 2003 responding to questions/concerns raised by OMB. TSA agrees to remove the question about public confidence from the CSI-A calculations (index scoring), although it may continue to include the question on the survey and consider its importance internally. TSA also agrees to move forward with a single set of focus groups only, as proposed in the supplemental justification. TSA would not disseminate the focus groups results themselves but rather use the single set of groups to better understand the drivers of both customer satisfaction and public confidence to aid in survey design.
  Inventory as of this Action Requested Previously Approved
09/30/2006 09/30/2006
422,000 0 0
35,167 0 0
0 0 0

Surveys of passengers to assess TSA's success in providing world- class customer service. Formal surveys to compute annual Customer Satisfaction Index for Aviation Operations (CSI-A) and informal airport surveys for targeted measurement

None
None


No

1
IC Title Form No. Form Name
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 422,000 0 0 422,000 0 0
Annual Time Burden (Hours) 35,167 0 0 35,167 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/04/2003


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