Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

Forms and Documents

Document Name	Status
EO 14058 TransformingFedCusExp.pdf Supplementary Document	2021-12-16
GPRA PLAW-111publ352.pdf Supplementary Document	2016-09-08
1652-0013 AvnSecCustSat 30DN_86 FR 72268 (12.21.2021).pdf Supplementary Document	2022-01-04
1652-0013 AvnSecCustSat 60DN_86 FR 47134 (8.23.2021).pdf Supplementary Document	2021-12-16
1652 0013 Aviatn Sec Cust SS Part B 12.15.2021.docx Supporting Statement B	2021-12-16
1652 0013 Aviatn Sec Cust SS Part A 1.6.2022.docx Supporting Statement A	2022-01-06

IC Document Collections

IC ID	Document Title	Status
250813	Aviation Security Customer Satisfaction Performance Measurement Passenger Survey Other-Question List	New

ICR Details

OMB Control No: 1652-0013	ICR Reference No: 202112-1652-001
Status: Received in OIRA	Previous ICR Reference No: 201812-1652-002
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 01/06/2022

	Requested	Previously Approved
Expiration Date	36 Months From Approved	04/30/2022
Responses	9,600	9,600
Time Burden (Hours)	800	800
Cost Burden (Dollars)	38	34

---

Abstract: This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

---

Authorizing Statute(s): PL: Pub.L. 111 - 352 124 Stat. 3866 Name of Law: Government Performance and Reporting Act
   EO: EO 14058 Name/Subject of EO: Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 47134	08/23/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 72268	12/16/2021
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

---

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,600	9,600	0	0	0	0
Annual Time Burden (Hours)	800	800	0	0	0	0
Annual Cost Burden (Dollars)	38	34	0	0	4	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $11,695

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/06/2022

---