Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

ICR 202112-1652-001

OMB: 1652-0013

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2021-12-16
Supplementary Document
2016-09-08
Supplementary Document
2022-01-04
Supplementary Document
2021-12-16
Supporting Statement B
2021-12-16
Supporting Statement A
2022-01-06
ICR Details
1652-0013 202112-1652-001
Received in OIRA 201812-1652-002
DHS/TSA
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Revision of a currently approved collection   No
Regular 01/06/2022
  Requested Previously Approved
36 Months From Approved 04/30/2022
9,600 9,600
800 800
38 34

This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

PL: Pub.L. 111 - 352 124 Stat. 3866 Name of Law: Government Performance and Reporting Act
   EO: EO 14058 Name/Subject of EO: Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
  
None

Not associated with rulemaking

  86 FR 47134 08/23/2021
86 FR 72268 12/16/2021
No

1
IC Title Form No. Form Name
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 9,600 9,600 0 0 0 0
Annual Time Burden (Hours) 800 800 0 0 0 0
Annual Cost Burden (Dollars) 38 34 0 0 4 0
No
No

$11,695
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Christina Walsh 571 227-2062 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/06/2022


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