Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
TABLE of Changes to Passenger Survey Questions.docx	Supplementary Document	Uploaded 2025-08-15	Available
EO 14058 TransformingFedCusExp.pdf	Supplementary Document	Uploaded 2021-12-16	Available
GPRA PLAW-111publ352.pdf	Supplementary Document	Uploaded 2016-09-08	Available
1652-0013 AvnSecCustSat 30DN _90 FR 39205 (8.14.2025).pdf	Supplementary Document	Uploaded 2025-08-14	Available
1652-0013 AvnSecCustSat 60DN _90 FR 23351 (6.2.2025).pdf	Supplementary Document	Uploaded 2025-07-22	Available
1652 0013 Aviatn Sec Cust SS Part B.docx	Supporting Statement B	Uploaded 2025-07-22	Available
1652 0013 Aviatn Sec Cust SS Part A.docx	Supporting Statement A	Uploaded 2025-08-15	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
276809	Passenger survey questions	Other-Survey Questions	New

ICR Details

OMB Control No: 1652-0013	ICR Reference No: 202505-1652-001
Status: Active	Previous ICR Reference No: 202112-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/25/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/15/2025
Terms of Clearance: Due to a system error, this collection appears as an umbrella generic clearance in the database. However, this collection is more accurately a typical, non-generic, collection where all of the instruments are specified up front. Additional information collection instruments will not be requested or approved under this clearance aside from those that were approved during the initial review.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2028	36 Months From Approved	11/30/2025
Responses	9,600	0	9,600
Time Burden (Hours)	800	0	800
Cost Burden (Dollars)	60	0	38

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Abstract: This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

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Authorizing Statute(s): PL: Pub.L. 111 - 352 124 Stat. 3866 Name of Law: Government Performance and Reporting Act
   EO: EO 14058 Name/Subject of EO: Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 23351	06/02/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 39205	08/14/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Passenger survey questions

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,600	9,600	0	0	0	0
Annual Time Burden (Hours)	800	800	0	0	0	0
Annual Cost Burden (Dollars)	60	38	0	0	22	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $12,431

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/15/2025

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