Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

Forms and Documents

Document Name	Status
information_memo_Response to ACI-NA Comments on OMB Control Number 1652-0013 9-29-2010 v1.doc Supplementary Document	2010-10-08
ACI-NA Comments.pdf Supplementary Document	2010-10-01
Narative of Revisions.pdf Supplementary Document	2010-05-27
Aviation_Sec_ Survey Part B 9-13-10 to DHS.doc Supporting Statement B	2010-09-15
1652-0013_Survey_Supp_Stmt_Part_A1.doc Supporting Statement A	2010-10-04
Aviation_and_Transportation_Security_Act_ATSA_Public_Law_107_1771.pdf Supplementary Document	2006-08-23
30 Day Notice_75FR29567_052610.pdf Supplementary Document	2010-05-26
60dy Notice 75_FR_11552_031110.pdf Supplementary Document	2010-05-24

IC Document Collections

IC ID	Document Title	Status
194605	Customer Satisfaction Survey Other-Survey	New

ICR Details

OMB Control No: 1652-0013	ICR Reference No: 201005-1652-001
Status: Historical Active	Previous ICR Reference No: 200801-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/13/2010
	Date Received in OIRA: 05/27/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2013	36 Months From Approved	10/31/2010
Responses	40,320	0	124,344
Time Burden (Hours)	3,360	0	10,566
Cost Burden (Dollars)	0	0	0

---

Abstract: This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, and focus groups for targeted measurement.

---

Authorizing Statute(s): PL: Pub.L. 107 - 71 115 Stat. 597 Name of Law: Aviation and Transportation Security Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 11552	03/11/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 29567	05/26/2010
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	40,320	124,344	0	-84,024	0	0
Annual Time Burden (Hours)	3,360	10,566	0	-7,206	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: There has been a decrease in burden due to TSA not conducting focus group or informal surveys. TSA will only be conducting information as outline in the submission of thi information collection request.

---

Annual Cost to Federal Government: $400,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/27/2010

---