Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

Forms and Documents

Document Name	Status
Form 1652-0013 Formal CSI-A Survey Form	Modified
APPENDIX A_Formal Survey.doc Supplementary Document	2006-11-06
APPENDIX A_Proposed survey Qs.doc Supplementary Document	2006-11-06
TSA Focus Group Guide_CustSat.doc Supplementary Document	2006-11-06
Combined_TSA__PP5.pdf Supplementary Document	2006-11-06
1652-0013_Aviation_Security_Customer_Survey_Response (FINAL).doc Supplementary Document	2006-11-06
Aviation_and_Transportation_Security_Act_ATSA_Public_Law_107_1771.pdf Supplementary Document	2006-08-23
Airport Survey Part B (FINAL 5-26-06).doc Supporting Statement B	2006-08-18
Airport Survey Supp Stmt (FINAL 5-26-06).doc Supporting Statement A	2006-08-18
Airport Surveys 30DY Renew (6-7-06).pdf Supplementary Document	2006-08-18
Airport Surveys 60DY (3-20-06).pdf Supplementary Document	2006-08-18

IC Document Collections

IC ID	Document Title	Status
45872	Aviation Customer Satisfaction Informal Survey Other-List of Questions	New
45871	Aviation Customer Satisfaction Focus Groups Other-Focus Group Guide document	New
20933	Formal CSI-A Survey Form	Modified

ICR Details

OMB Control No: 1652-0013	ICR Reference No: 200608-1652-002
Status: Historical Active	Previous ICR Reference No: 200308-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/13/2006
	Date Received in OIRA: 08/23/2006
Terms of Clearance: This ICR is approved for 3 months to allow the agency time to re-submit as a generic.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2007	36 Months From Approved	11/30/2006
Responses	124,344	0	422,000
Time Burden (Hours)	10,566	0	35,167
Cost Burden (Dollars)	0	0	0

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Abstract: This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, for targeted measurement.

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Authorizing Statute(s): PL: Pub.L. 107 - 71 115 Stat. 597 Name of Law: Aviation and Transportation Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 13989	03/20/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 32994	06/07/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Formal CSI-A Survey	1652-0013	Formal Survey
Aviation Customer Satisfaction Informal Survey
Aviation Customer Satisfaction Focus Groups

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	124,344	422,000	0	-297,656	0	0
Annual Time Burden (Hours)	10,566	35,167	0	-24,601	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The hour burden has changed from the last submission because of a program change. The number of respondents for the airport-initiated surveys has dropped from 300 to 200 per airport. Based on our experience, TSA official at most airports have the time and resources to gather only 100-200 responses per survey. The annual maximum numer of airports surveyed for the formal survey has declined from 70 to 60. Based on previous experience, the greatest number of airports that we have been able to survey in one fiscal year has been 30. Therefore, the maximum of 70 was too generous.

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Annual Cost to Federal Government: $1,000,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/23/2006

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