Research on Alternative Methods of Collecting Think-Aloud Protocols

Questionnaire for User Interaction Satisfaction (QUIS)

Please circle the numbers that most appropriately reflect your impressions about using the Census Web site.

1. Tasks can be performed in a straight-forward manner:

Never 1 2 3 4 5 6 7 Always

2. Organization of information on the site:

Confusing 1 2 3 4 5 6 7 Very clear

3. Use of terminology throughout the site:

Inconsistent 1 2 3 4 5 6 7 Consistent

4. Information displayed on the screens:

Inadequate 1 2 3 4 5 6 7 Adequate

5. Census Bureau-specific terminology:

Too frequent 1 2 3 4 5 6 7 Appropriate

6. Characters on the computer screen:

Hard to read 1 2 3 4 5 6 7 Easy to read

7. Learning the site^:

Difficult 1 2 3 4 5 6 7 Easy

8. Experienced and inexperienced user’s needs are taken into consideration:

Never 1 2 3 4 5 6 7 Always

9. Finding what you were looking for:

Difficult 1 2 3 4 5 6 7 Easy

10. Forward navigation:

Impossible 1 2 3 4 5 6 7 Easy

11. Backwards navigation:

Impossible 1 2 3 4 5 6 7 Easy

12. Overall reactions to the site:

Terrible 1 2 3 4 5 6 7 Wonderful

Frustrating 1 2 3 4 5 6 7 Satisfying

Difficult 1 2 3 4 5 6 7 Easy

13. Please add any additional comments: