CSAT Help Desk

Chemical Security Assessment Tool (CSAT)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1670-0007 can be found here:

Documents and Forms

Document Name Document Type
Attachment #1 (Helpdesk Tier 1 Screenshots).pdf Other-Help Desk Call Tracking
DHS Form 9010 CSAT Call Service Center Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf Form
Attachment #4 (Helpdesk Telephone Script).pdf Help Desk Script IC Document
Attachment #2 (Helpdesk Tier 1 Data Collection).pdf Help Desk Data Collection Field IC Document

Information Collection (IC) Details

IC Title:	CSAT Help Desk	Agency IC Tracking Number:

Is this a Common Form? No		IC Status: New

Obligation to Respond: Mandatory

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Help Desk Call Tracking			Attachment #1 (Helpdesk Tier 1 Screenshots).pdf		Yes	No	Fillable Fileable
Form	DHS Form 9010	CSAT Call Service Center	Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf		No		Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 20,800	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 95 %

	Approved	Program Change Due to New Statute
Annual Number of Responses for this IC	20,800	20,800
Annual IC Time Burden (Hours)	5,200	5,200
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Help Desk Script	Attachment #4 (Helpdesk Telephone Script).pdf	05/22/2007
Help Desk Data Collection Field	Attachment #2 (Helpdesk Tier 1 Data Collection).pdf	05/22/2007

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.