Information Collection

CSAT Help Desk

IC 180259 under ICR 200705-1670-001 · OMB 1670-0007.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1670-0007 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Attachment #1 (Helpdesk Tier 1 Screenshots).pdf	Other-Help Desk Call Tracking
DHS Form 9010 CSAT Call Service Center Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf	Form
Attachment #4 (Helpdesk Telephone Script).pdf Help Desk Script	IC Document
Attachment #2 (Helpdesk Tier 1 Data Collection).pdf Help Desk Data Collection Field	IC Document

IC Title:

CSAT Help Desk

Agency IC Tracking Number:

Is this a Common Form? No

IC Status: New

Obligation to Respond: Mandatory

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Help Desk Call Tracking			Attachment #1 (Helpdesk Tier 1 Screenshots).pdf		Yes	No	Fillable Fileable
Form	DHS Form 9010	CSAT Call Service Center	Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf		No		Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 20,800

Number of Respondents for Small Entity: 0

Affected Public: Private Sector

Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 95 %

table that charts list of burden
	Approved	Program Change Due to New Statute
Annual Number of Responses for this IC	20,800	20,800
Annual IC Time Burden (Hours)	5,200	5,200
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Help Desk Script	Attachment #4 (Helpdesk Telephone Script).pdf	05/22/2007
Help Desk Data Collection Field	Attachment #2 (Helpdesk Tier 1 Data Collection).pdf	05/22/2007

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.