Customer Satisfaction Survey

Generic Clearance of Customer Service Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1615-0077 can be found here:

Documents and Forms

Document Name Document Type
Survey summary.pdf Instruction
OMB-9 Customer Satisfaction Survey ENTRY Interview (IBM).pdf Form
OMB-9 Customer Satisfaction Survey EXIT Interview (IBM).pdf Form
OMB-9 Customer Satisfaction Survey USCIS INFOPASS Survey.pdf Form

Information Collection (IC) Details

IC Title:	Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Electronic Capability
Instruction			Survey summary.pdf	No	Paper Only
Form	OMB-9	Customer Satisfaction Survey	ENTRY Interview (IBM).pdf	No	Paper Only
Form	OMB-9	Customer Satisfaction Survey	EXIT Interview (IBM).pdf	No	Paper Only
Form	OMB-9	Customer Satisfaction Survey	USCIS INFOPASS Survey.pdf	No	Paper Only

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 15,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	15,000	0	0	0	0	0
Annual IC Time Burden (Hours)	7,500	0	0	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.