Generic Clearance of Customer Service Surveys

Forms and Documents

Document Name	Status
OMB-9 Supp Statement 6-5-07.doc Supporting Statement A	2007-07-02
Reference citations.doc Supplementary Document	2007-06-12
30 Day Notice pub 6-12-07.doc Supplementary Document	2007-06-12
OMB 9-60 Day Notice Published 3-27-07.doc Supplementary Document	2007-06-12

IC Document Collections

IC ID	Document Title	Status
180707	Customer Satisfaction Survey Instruction	New

ICR Details

OMB Control No: 1615-0077	ICR Reference No: 200706-1615-007
Status: Historical Active	Previous ICR Reference No: 200601-1615-004
Agency/Subagency: DHS/USCIS	Agency Tracking No:
Title: Generic Clearance of Customer Service Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/18/2007
	Date Received in OIRA: 08/02/2007
Terms of Clearance: USCIS will submit requests for revisions or non-sunstantive changes to this collection as needed when customer service surveys are added or removed from this generic clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2010	36 Months From Approved	09/30/2007
Responses	15,000	0	150,000
Time Burden (Hours)	7,500	0	102,390
Cost Burden (Dollars)	0	0	0

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Abstract: USCIS will conduct various customer satisfaction activities to meet the requirements of E.O. 12862, to provide improved services, and to enhance our strategic planning capabilities. The information collected will be used by USCIS to determine where and to what extent services need to be improved or developed. These surveys may lead to policy changes to enhance or streamline the overall operations of USCIS and to modify its strategic planning objectives and/or customer service standards.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Government Performance and Results Act (GPRA)
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 14288	03/27/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 32302	06/12/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Satisfaction Survey	OMB-9, OMB-9, OMB-9	Customer Satisfaction Survey ,   Customer Satisfaction Survey ,   Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,000	150,000	0	-135,000	0	0
Annual Time Burden (Hours)	7,500	102,390	0	-94,890	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: There has been a decrease of 94,890 in the estimated burden hours previously reported for this information collection. This decrease reflects a reduction in the number of surveys USCIS is maintaining under this generic survey. Currently the only survey still that USCIS still uses is the Customer Service Survey.

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Annual Cost to Federal Government: $600,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/02/2007

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