Federal Aviation Administration, Flight Standards Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
Federal Aviation Administration, Flight Standards Customer Satisfaction Survey	Form	Modified	Repair queued
2120-0568 2007 B.doc	Supporting Statement B	Uploaded 2007-07-26	Available
2120-0568 2007.doc	Supporting Statement A	Uploaded 2007-07-26	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
25638	Federal Aviation Administration, Flight Standards Customer Satisfaction Survey	Form	Modified

ICR Details

OMB Control No: 2120-0568	ICR Reference No: 200707-2120-003
Status: Historical Active	Previous ICR Reference No: 200404-2120-001
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Federal Aviation Administration, Flight Standards Customer Satisfaction Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/23/2007
	Date Received in OIRA: 07/27/2007
Terms of Clearance: The agency improperly monetized the burden hours. This cost burden has been removed.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2010	36 Months From Approved	10/31/2007
Responses	3,250	0	3,510
Time Burden (Hours)	542	0	585
Cost Burden (Dollars)	0	0	0

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Abstract: The FAA has initiated customer service surveys throughout the agency, requiring that every element have contact with their customers to assure that their needs are being met and that service is improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Stds.
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 14162	03/26/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 39658	07/19/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Federal Aviation Administration, Flight Standards Customer Satisfaction Survey	N/A	Federal Aviation Administration Sponsored Safety Seminar Program

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,250	3,510	0	-260	0	0
Annual Time Burden (Hours)	542	585	0	-43	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The estimated sample size for the respondents has been lowered for this submission.

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Annual Cost to Federal Government: $190,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/27/2007

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