Federal Aviation Administration, Flight Standards Customer Satisfaction Survey

Forms and Documents

Document Name	Status
Federal Aviation Administration, Flight Standards Customer Satisfaction Survey Form	Modified
2120-0568 2010 Part B.doc Supporting Statement B	2010-08-04
2120-0568 2010 Part A.doc Supporting Statement A	2010-08-04

IC Document Collections

IC ID	Document Title	Status
25638	Federal Aviation Administration, Flight Standards Customer Satisfaction Survey Form	Modified

ICR Details

OMB Control No: 2120-0568	ICR Reference No: 201008-2120-002
Status: Historical Inactive	Previous ICR Reference No: 200707-2120-003
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Federal Aviation Administration, Flight Standards Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 01/20/2011
	Date Received in OIRA: 09/10/2010
Terms of Clearance: FAA is conducting this survey and collecting this information under the Department of Interior Customer Survey collection 1090-0007.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2010	36 Months From Approved	01/31/2011
Responses	3,250	0	3,250
Time Burden (Hours)	542	0	542
Cost Burden (Dollars)	0	0	0

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Abstract: The FAA has initiated customer service surveys throughout the agency, requiring that every element have contact with their customers to assure that their needs are being met and that service is improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Stds.
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 26318	05/11/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 45007	07/30/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Federal Aviation Administration, Flight Standards Customer Satisfaction Survey	N/A	Federal Aviation Administration Sponsored Safety Seminar Program

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $206,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/10/2010

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