Collection Instruments - State & Local Agencies

Enhancing Food Stamp Certification: Food Stamp Modernization Efforts
Partner Organization Survey
11/13/07

Name of person completing this form:
Title:
State:
Telephone:
E-mail:
Fax:
Best days and times to reach you, in case of questions:
This survey is being conducted as part of the U.S. Department of Agriculture’s Food and Nutrition Service
(FNS) study of the range of efforts states are undertaking to enhance food stamp certification and to
modernize the Food Stamp Program (FSP). Your cooperation is needed to make the results of this
survey comprehensive, accurate, and timely. We appreciate your taking the time from your busy
schedules to complete this survey.
FNS broadly defines “food stamp modernization” to encompass changes in four areas: 1) policy; 2)
administrative functions; 3) application of technology; and 4) partnering arrangements with businesses
and nonprofit organizations. State modernization efforts vary widely; examples include consolidation of
local offices, acceptance of electronic and faxed applications, increased outreach activities,
implementation of call centers, use of biometric identification, and implementation of Supplemental
Security Income/Food Stamp Program Combined Application Programs (CAPs).
This survey contains the following sections: (A) Organizational Information; (B) State or Local Context; (C)
Relationship with State or Local Food Stamp Agency; (D) Food Stamp Program Certification and
Recertification Processes; (E) Customer Access; (F) Electronic Applications; (G) Technological
Innovations; (H) Call Centers; (I) Outreach; (J) Fingerprint Imaging and Other Biometric Identification; (K)
Outcome Measures; and (L) Concluding Remarks. The web-based survey will automatically guide you
through the appropriate sections based on your responses.
We are only interested modernization efforts planned or implemented after January 1, 2000. Please feel
free to discuss the contents of this survey with any staff or agencies who may have experience with your
modernization activities in your local service area.
If you have any questions about the contents or purpose of this survey please contact:
Carolyn O’Brien at (202) 261-5624 or [email protected] or
Robin Koralek at (202) 261-5736 or [email protected]
Thank you very much for taking the time to provide this feedback
Please return by March 15, 2008.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it
displays a valid OMB control number. The valid OMB control number for this information collection is 0584-XXXX and expires on
XX/XX/XXXX. The time required to complete this information collection is estimated to average 1.5 hours, including the time to
review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If
you have any comments concerning the accuracy of the time estimate or suggestions for improving this form, please write to: U.S.
Department of Agriculture, Food and Nutrition Service, ORNA, Alexandria, VA 22302.

1

Section A. Organizational Information
A1.

Name of Organization:

A2.

Organization’s Mailing Address:

A3.

How would you best describe your organization?
a. __ Non-profit community-based organization (CBO)
b. __ Non-profit faith-based organization (FBO)
c. __ Other nonprofit
d. __ Private, for-profit
e. __ Local government agency
f. __ Other (specify: ___________)

A4.

What are the primary services provided by your organization? Check all that apply.
a. __ Food assistance
b. __ Financial assistance
c. __ Housing assistance
d. __ Employment assistance
e. __ Counseling
f. __ Legal assistance
g. __ General supportive services
h. __ Information technology
i. __ Energy assistance
j. __ Child care assistance
k. __ Information and referral
l. __ Food stamp outreach and application assistance
m. __ Nutrition education
n. __ Other (specify: ______________)

A5.

How many staff are employed by your organization?
_____________ (FTEs)

A6.

What are your organization’s primary sources of funding? Check all that apply.
a. __ Federal government contracts or grants
b. __ State government contracts or grants
c. __ Local government contracts or grants
d. __ Grants from foundations and non-profits
e. __ Fees for service
f. __ Contributions/community fundraising
g. __ Other (specify:____________)

A7.

Who does your organization primarily serve? Check all that apply.
a. __ Working families
b. __ Elderly
c. __ Disabled
d. __ Immigrants
e. __ Homeless
f. __ Government agencies
g. __ Low-income women and children
h. __ Other (specify: ___________)

A8.

Where in the state does your organization operate?
a. __ State-wide
b. __ In selected areas of the state (specify: _____________)

2

Section B. State or Local Context
We are interested modernization efforts planned or implemented after January 1, 2000.
B1.

What are the key barriers to Food Stamp Program access in your local area? Characterize
how strong a barrier the following issues are in your county or service area.
Issues

Strong
barrier

Somewhat strong
barrier

Weak
barrier

Not a
barrier at all

a. Length and/or complexity of the
application itself
b. Personal nature of questions on the
applications
c. Documentation required
d. Language barriers
e. Distrust of food stamp
office/government programs
f. Stigma
g. Local food stamp office hours of
operation
h. Waiting times at local food stamp
offices
i. Perceived poor treatment at local offices
j. Transportation to local food stamp offices
k. Other (specify:
______________________
_____________________)
B2.

What are the key issues that affect implementation of modernization activities? Check all that
apply.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
m.
n.
o.
p.

__ Economic growth
__ Economic downturn
__ State legislation
__ State programs
__ Increase in budget for Food Stamp Program administration
__ Decrease in budget for Food Stamp Program administration
__ Local labor market conditions
__ Union rules and civil service regulations
__ New governor
__ Change in state legislative body
__ New state food stamp administrator(s)
__ New local food stamp office administrator(s)
__ Staff turnover in local food stamp offices
__ Staff caseloads in local food stamp offices
__ Advocates
__ Other (specify: ______________)

3

Section C. Relationship with State or Local Food Stamp Agency
We are interested modernization efforts planned or implemented after January 1, 2000.
C1.

Which food stamp agencies do you work with directly? Check all that apply.
a. __ State food stamp agency
b. __ County food stamp agency(ies) (specify: ____________)
c. __ Other (specify: ____________)

C2.

What types of activities do you work on related to the Food Stamp Program? Check all that
apply.
a. __ Food Stamp certification and recertification processes
b. __ Call centers
c. __ Electronic/on-line applications (e.g. completing and/or submitting an application via the
internet)
d. __ Outreach and education
e. __ Other (specify: ________)

C3.

C4.

Is this your organization’s first collaborative effort with the food stamp agency?
a. __ Yes
b. __ No
How was your organization recruited and chosen to participate in any food stamp
modernization activities? Check all that apply.
a.
b.
c.
d.

__ Experience on previous collaborations
__ Competitive bidding process
__ Unsolicited proposal
__ Other (specify: ____________)

C5.

Was your organization involved in the planning phase of these activities?
a. __ Yes
b. __ No (brought in after the nature of the work was determined by the state or county)

C6.

What type of agreement do you have with the food stamp agency?
a. __ Contract
b. __ Grant
a. __ Memorandum of Understanding (MOU)
b. __ Memorandum of Agreement (MOA)
c. __ Oral agreement
d. __ Other (specify: _______________)
e. __ None

C7.

Do you receive funding under these arrangements?
a. __ Yes
b. __ No

C8.

Is the agreement with the food stamp agency performance-based (includes outcome-based
performance targets)?
a. __ Yes
i. List the key targets: _____________________________________
b. __ No

4

Section D. Food Stamp Program Certification and Recertification Processes
We are interested modernization efforts planned or implemented after January 1, 2000.
D1.

What food stamp certification/recertification functions do you perform, either under contract or
through other arrangements, in conjunction with the food stamp agency? Check all that
apply.
a. __ Application assistance
b. __ Application processing
c. __ Document verification
d. __ Interviewing
e. __ Change reporting
f. __ Case management
g. __ Recertification
h. __ Schedule eligibility interviews
i. __ Other (specify: ____________)
j. __ None of the above (skip to Section E)

D2.

Has your organization performed similar work in the past?
a. __ Yes
b. __ No

D3.

To whom are these services being provided? Check all that apply.
a. __ Community-at-large
b. __ Your organization’s clients
c. __ Working families
d. __ Elderly households
e. __ Disabled households
f. __ Immigrant households
g. __ Homeless individuals/families
h. __ Other (specify: ________________)

D4.

Where are these services being provided? Check all that apply.
a. __Your organization’s offices
b. __ Local food stamp office(s)
c. __ Food banks/pantries
d. __ Schools
e. __ Community centers
f. __ Community health centers
g. __ Other community sites (specify: ________________)
h. __ Other (specify: __________________)

D5.

What type of staff from your organization perform functions related to Food Stamp Program
certification and recertification? Check all that apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

D6.

Did you hire additional staff to perform tasks related to the new certification/recertification
efforts?
a. __ Yes, how many? ________ (FTEs)
b. __ No

5

D7.

Were staff (including volunteers) trained to perform these functions?
a. __ Yes
i.
By whom?
1. __ FSP agency staff
2. __ Own organization’s staff
3. __ Staff of another partner organization
4. __ Other (specify: _______________)
b. __ No

D8.

What challenges, if any, did your organization face in partnering with the food stamp agency
on certification/recertification activities? Check all that apply.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.

D9.

__ Legal/contractual hurdles to collaboration
__ Cost
__ Union opposition
__ Complexity of FSP regulations
__ FSP agency staff attitudes
__ Resistance of our own organization’s staff
__ Difficulty hiring staff
__ Technology
__ Language barriers
__ Other (specify: ________)

Use the space below to provide any additional comments or suggestions you have related to
partnering with FSP in performing certification and recertification functions.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

6

Section E. Customer Access
We are interested modernization efforts planned or implemented after January 1, 2000.
E1.

Has your organization been involved in the planning or implementation of any of the following
activities specifically designed to improve access to the Food Stamp Program, to streamline
delivery of services, or to provide improved customer service? Check all that apply.
a. __ Off-site prescreening
b. __ Off-site application assistance
c. __ Simplifying application
d. __ Combined applications
e. __ Tracking and follow-up of applicants
f. __ Off-site application/document filing (e.g., mail, fax, telephone, internet)
g. __ Flexible office hours
h. __ Out-stationed food stamp workers
i. __ Application interviews
j. __ Telephone or mail recertification
k. __ Recertification conducted by non-FSP staff
l. __ Serving as authorized representative
m. __ Information and referral
n. __ Other (specify: ______________________)
o. __ None of the above (skip to Section F)

E2.

Has your organization performed similar work in the past?
a. __ Yes
b. __ No

E3.

To whom are these services being provided? Check all that apply.
a. __ Community-at-large
b. __ Your organization’s clients
c. __ Working families
d. __ Elderly households
e. __ Disabled households
f. __ Immigrant households
g. __ Homeless individuals/families
h. __ Other (specify: ________________)

E4.

Where are these services being provided? Check all that apply.
a. __ Your organization’s offices
b. __ Local food stamp office(s)
c. __ Food banks/pantries
d. __ Schools
e. __ Community centers
f. __ Community health centers
g. __ Community sites (specify: ________________)
h. __ Over phone
i. __ Other (specify: __________________)

E5.

What type of staff from your organization perform functions related to increasing customer
access to the Food Stamp Program? Check all that apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

7

E6.

Did you hire additional staff related to these functions?
a. __ Yes, how many? ________ (FTEs)
b. __ No

E7.

Were staff (including volunteers) trained to perform these functions?
a. __ Yes
i.
By whom?
1.
__ FSP agency staff
2.
__ Own organization’s staff
3.
__ Staff of another partner organization
4.
__ Other (specify: _______________)
b. __ No

E8.

Use the space below to provide any additional comments or suggestions you have related to
increasing customer access.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

8

Section F. Electronic Applications
We are interested modernization efforts planned or implemented after January 1, 2000.
F1.

Has your organization been involved in helping applicants use electronic applications (e.g.,
completing and/or submitting an application via the internet) for the Food Stamp Program?
a. __Yes
b. __No (skip to Section G)

F2.

What role does your organization play in the electronic food stamp application process?
Check all that apply.
a. __ Help applicants access electronic application
b. __ Screen potential applicants
c. __ Help applicants complete electronic application
d. __ Help applicants file verification
e. __ Submit applications to local food stamp office
f. __ Other (specify: ________)

F3.

Does your organization conduct these activities statewide, or only in selected areas of the
state?
a. __ Statewide
b. __ Selected areas of the state
i. Is this a pilot test or demonstration?
__ Yes
__No
__ Don’t know
ii. Is further expansion already planned?
__ Yes
__ No
__ Don’t know

F4.

What type of staff from your organization work with electronic applications? Check all that
apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

F5.

Did you hire additional staff to work with electronic applications?
a. __ Yes, how many? ________ (FTEs)
b. __ No

F6.

Were staff (including volunteers) trained to work with electronic applications?
a. __ Yes
i.
By whom?
1.
__ FSP agency staff
2.
__ Own organization’s staff
3.
__ Staff of another partner organization
4.
__ Other (specify: _______________)
b. __ No

F7.

Overall, what is your assessment of the implemented electronic applications?
Strongly
Negative
__ 1

Somewhat
negative
__ 2

Neutral
__ 3

Somewhat
positive
__ 4

Strongly
positive
__ 5

9

F8.

Use the space below to provide any additional comments or suggestions you have related to
electronic applications.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

10

Section G. Technological Applications
We are interested modernization efforts planned or implemented after January 1, 2000.
G1.

In your organization’s work with the Food Stamp Program, do you use any of the following
technological applications? Check all that apply.

Computer system upgrades/modifications:
__ Integration with other systems
__ Modifications to enable workers to telecommute
__ Automated case management system
__ Other (specify:______)
Document management:
__ Document imaging
__ Paperless system
__ Other (specify:______)
Information sharing:
__ Data brokering with other benefits systems
__ Automated case management system
__ Other (specify:______)
Application access and submission:
__ Application scanning and faxing
__ Call centers
__ Kiosks for prescreening tools or application access
__ Other (specify:______)
Reporting changes:
__ Scanning and faxing
__ Call centers
__ Automated Speech Recognition Systems (ASR)
__ Report changes online
__ Other (specify:______)
Recertification:
__ Call centers
__ Telephonic recertification using ASR
__ Other (specify:______)
Expanded EBT uses:
__ Wireless point of service systems
__ Online grocery ordering
__ Acceptance at farmer’s markets
__ Other (specify:______)
If no technological innovations have been implemented, skip to Section H

11

G2.

Was training provided to your staff for any of these technological applications?
a. __ Yes
i. By whom?
1. __ FSP agency staff
2. __ Own organization’s staff
3. __ Staff of another partner organization
4. __ Other (specify: __________)
b. __ No
c. __ Don’t know
d. __ Not applicable

G3.

Was training provided to volunteers?
a. __ Yes
i. By whom?
1. __ FSP agency staff
2. __ Own organization’s staff
3. __ Staff of another partner organization
4. __ Other (specify: __________)
b. __ No
c. __ Don’t know
d. __ Not applicable

G4.

Overall, what is your assessment of the technological changes implemented?
Strongly
Negative
__ 1

G5.

Somewhat
negative
__ 2

Neutral
__ 3

Somewhat
positive
__ 4

Strongly
positive
__ 5

Use the space below to provide any additional comments or suggestions you have on
technological applications implemented in your county’s or service area’s Food Stamp
Program.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

12

Section H. Call Centers
We are interested modernization efforts planned or implemented after January 1, 2000.
H1.

Has your organization worked with the state or local food stamp agency to implement and
operate call centers in your state?
a. __ Yes
b. __ No (skip to Section I)

H2.

What is your organization’s role in the implementation of call centers in the state? Check all
that apply
a. __ Operate call centers under contract to the state
b. __ Provide staff for state-operated call centers
c. __ Provide equipment for state-operated call centers
d. __ Provide training for state call center operators
e. __ Provide technical support for call centers
f. __ Other (specify: ______________________)

H3.

Has your organization performed similar work in the past?
a. __ Yes
b. __ No

H4.

Does your organization provide services related to call centers statewide, or only in selected
areas of the state?
a. __ Statewide
b. __ In select areas of the state
i.
Is this a pilot test or demonstration?
__Yes
__No

H5.

What are call centers used for?
a. __ Change reporting
b. __ Initial application interview/certification
c. __ Recertification
d. __ Alert processing
e. __ Client questions
f. __ Conduct call-backs
g. __ Information and referral
h. __ Other (specify:_______________)

H6.

Where are call centers located? Check all that apply.
a. __ In the state
b. __ In another state(s)
c. __ In other countries

H7.

What type of staff from your organization operate the call center(s)? Check all that apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

H8.

Did you hire additional staff related to your call center work for the Food Stamp Program?
a. __ Yes, how many? ________ (FTEs)
b. __ No

13

H9.

H10

Were staff (including volunteers) trained to operate the call center(s)?
a. __ Yes
i.
By whom?
1.
__ FSP agency staff
2.
__ Own organization’s staff
3.
__ Staff of another partner organization
4.
__ Other (specify: _______________)
b. __ No
c. __ Don’t know
Overall, what is your assessment of the call centers?
Strongly
Negative
__ 1

Somewhat
negative
__ 2

Neutral
__ 3

Somewhat
positive
__ 4

Strongly
positive
__ 5

H11. Use the space below to provide any additional comments or suggestions you have on
implementing and operating call centers.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

14

Section I. Outreach
We are interested modernization efforts planned or implemented after January 1, 2000.
I1.

Has your organization been involved in the planning or implementation of any of the following
outreach activities to increase Food Stamp Program participation? Check all that apply.
a. __ Development of flyers, posters or other educational/informational materials
b. __ Distribution of educational/informational materials at sites (e.g., food banks, grocery
stores, WIC programs, public housing, unemployment offices)
c. __ Development of informational websites
d. __ Development of toll-free informational hotlines
e. __ Media campaign (e.g., TV, radio, newspaper, ads on buses/bus shelters)
f. __ Direct mail campaign
g. __ Door-to-door outreach campaigns
h. __ In-person outreach presentations at community sites
i. __ Other (specify: ______________)
j. __ None of the above (skip to Section J)

I2.

Has your organization performed similar work in the past?
a. __ Yes
b. __ No

I3.

Does your organization provide these outreach activities statewide, or only in selected areas
of the state?
a. __ Statewide
b. __ Selected areas of the state
i. Is this a pilot test or demonstration?
__ Yes
__ No
__ Don’t know
ii. Is further expansion already planned?
__ Yes
__ No
__ Don’t know

I4.

To whom are these services provided? Check all that apply.
a. __ Community-at-large
b. __ Your organization’s clients
c. __ Working families
d. __ Elderly households
e. __ Disabled households
f. __ Immigrant households
g. __ Homeless individuals/families
h. __ Other (specify: ________________)

I5.

Where are these services being provided? Check all that apply.
a. __ Your organization’s offices
b. __ Local food stamp office(s)
c. __ Food banks/pantries
d. __ Schools
e. __ Community centers
f. __ Community health centers
g. __ Community sites (specify: ________________)
h. __ Other (specify: __________________)

15

I6.

What type of staff from your organization perform functions related to Food Stamp Program
outreach? Check all that apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

I7.

Did you hire additional staff to perform outreach activities?
a. __ Yes, how many? ________ (FTEs)
b. __ No

I8.

Were staff (including volunteers) trained to perform these functions?
a. __ Yes
i.
By whom?
1.
__FSP agency staff
2.
__ Own organization’s staff
3.
__ Staff of another partner organization
4.
__ Other (specify: _______________)
b. __ No

I9.

Overall, what is your assessment of the outreach efforts implemented?
Strongly
Negative
__ 1

I10.

Somewhat
negative
__ 2

Neutral
__ 3

Somewhat
positive
__ 4

Strongly
positive
__ 5

Use the space below to provide any additional comments or suggestions you have on
outreach activities.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

16

Section J. Fingerprint Imaging and Other Biometric Identification Methods
We are interested modernization efforts planned or implemented after January 1, 2000.
J1.

Has your organization, in its work with Food Stamp Program applicants or participants,
been involved in the implementation of biometric identification methods such as fingerprint
imaging, facial recognition, or retinal scanning? Check all that apply.
a. __ Fingerprint imaging
b. __ Facial recognition
c. __ Retinal scanning
d. __ Other (specify: ___________)
e. __ None (skip to section K)

J2.

Where are these biometric identification procedures conducted?
a. __ Your organization’s offices
b. __ Local food stamp office(s)
c. __ Food banks/pantries
d. __ Schools
e. __ Community centers
f. __ Community health centers
g. __ Community sites (specify: ________________)
h. __ Other (specify: __________________)

J3.

What type of staff from your organization perform biometric identification procedures? Check
all that apply.
a. __ Paid staff
b. __ Unpaid volunteers
c. __ Other (specify: ________________)

J4.

Did you hire additional staff to implement biometric identification procedures?
a. __ Yes, how many? ________ (FTEs)
b. __ No

J5.

Were staff (including volunteers) trained to perform biometric identification procedures?
a. __ Yes
i.
By whom?
1.
__ FSP agency staff
2.
__ Own organization’s staff
3.
__ Staff of another partner organization
4.
__ Other (specify: _______________)
b. __ No

J6.

Overall, what is your assessment of the biometric identification methods implemented?
Strongly
Negative
__ 1

J7.

Somewhat
negative
__ 2

Neutral
__ 3

Somewhat
positive
__ 4

Strongly
positive
__ 5

Use the space below to provide any additional comments or suggestions you have on
implementing biometric identification procedures.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

17

Section K. Outcome Measures
K1.

Are you required to report any information on your activities to the food stamp agency?
a. __ Yes
i. What information are you required to report?
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
b.

K2.

__ No

Do you collect any other information on the Food Stamp Program?
a. __ Yes
i. What information do you collect?
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
b. __No

K3.

Are you collecting data by population subgroups?
a. __ Yes
i. __ Working families
ii. __ Elderly households
iii. __ Disabled households
iv. __ Immigrant households
v. __ Homeless individuals
vi. __ Other (specify: ___________)
b. __ No

K4.

Do you have specific goals you are required to meet?
a. __ Yes, describe: __________________________
b. __ No

K5.

Use the space below to provide any additional comments, such as thoughts about trade-off
decisions, or suggestions you have about measuring outcomes.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

18

Section L. Concluding Questions
We are interested in organizational and operational changes – modernization efforts - planned or
implemented after January 1, 2000.
L1.

On balance, what do you think has been the impact of your state’s food stamp modernization
efforts on:
a. Clients’ access to the Food Stamp Program?
Strongly
Somewhat
Neutral
Negative
negative
1__
2__
3__

Somewhat
positive
4__

Strongly
positive
5__

Don’t
know
6__

b. Payment accuracy
Strongly
Somewhat
Negative
negative
1__
2__

Somewhat
positive
4__

Strongly
positive
5__

Don’t
know
6__

Somewhat
positive
4__

Strongly
positive
5__

Don’t
know
6__

d. Preventing and detecting fraud
Strongly
Somewhat
Neutral
Negative
negative
1__
2__
3__

Somewhat
positive
4__

Strongly
positive
5__

Don’t
know
6__

e. Customer service
Strongly
Somewhat
Negative
negative
1__
2__

Somewhat
positive
4__

Strongly
positive
5__

Don’t
know
6__

c.

Administrative cost savings
Strongly
Somewhat
Negative
negative
1__
2__

Neutral
3__

Neutral
3__

Neutral
3__

L2.

In your opinion, what have been the greatest impacts of your state’s food stamp
modernization?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

L3.

In your opinion, what laws or regulations affecting Food Stamp Program modernization would
you change and why?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

L4.

Use the space below to provide any additional comments or suggestions you have on the
modernization of the Food Stamp Program.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

Thank you for completing this survey!

19