DFAS Customer Satisfaction Surveys--Generic

myPay Survey
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Thank you for using myPay. The following survey consists of five short questions. Please take a moment and complete this very important survey. The responses provided on this survey cannot be linked to you or to any of the information you have provided in myPay.

Your comments are extremely important to the Defense Finance and Accounting Service and will be used to ensure that myPay is designed to meet the customer's needs.

1. How easy was it to access myPay?
Very Easy
Easy
Neither Easy Nor Difficult
Difficult
Very Difficult


2. Were the instructions easy to understand?
Very Easy
Easy
Neither Easy Nor Difficult
Difficult
Very Difficult


3. Your overall satisfaction with our service was?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

4. What is good/works well in the myPay system?



5. Do you have recommendations for improvement to the myPay system?