National Park Service Visitor Survey Card

Forms and Documents

Document Name	Status
Supporting_Statement_PartB_VSC_7-26-08.doc Supporting Statement B	2008-07-24
Supporting_Statement_PartA_VSC_7-26-08.rtf Supporting Statement A	2008-07-24
30-day_VSC.pdf Supplementary Document	2008-08-05
60-day.pdf Supplementary Document	2008-07-01

IC Document Collections

IC ID	Document Title	Status
182618	Visitor Survey Card Contact (Non-Respondents) Other-Contact Script	New
11144	National Park Service Survey Card Other-Survey Card	Modified

ICR Details

OMB Control No: 1024-0216	ICR Reference No: 200711-1024-001
Status: Historical Active	Previous ICR Reference No: 199803-1024-005
Agency/Subagency: DOI/NPS	Agency Tracking No:
Title: National Park Service Visitor Survey Card
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/25/2008
	Date Received in OIRA: 08/06/2008
Terms of Clearance: This ICR is approved for 18 months for NPS to evaluate the current collection methods and to improve them so that the data collected would be suitable to be used for GPRA and other program evaluation purposes. The average response rates achieved for the Visitor Survey Card ICR are approximately 25%. The agency has not demonstrated that the corresponding non-response bias is not significant. Since other NPS visitor surveys achieve much higher response rates, the low response rates for this survey should be improved. Within three months of approval of this ICR, the agency must submit to OMB a study plan that NPS will undertake to evaluate and improve the current collection methods, including a non-response bias assessment plan.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2010	36 Months From Approved
Responses	132,000	0	0
Time Burden (Hours)	3,467	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: The National Park Service (NPS) has used the Visitor Survey Card (VSC), a short customer satisfaction card, to conduct surveys at approximately 330 National Park System units annually since 1998. The purpose of the VSC is to measure visitors’ opinions about park facilities, services, and recreational opportunities in each park unit and Systemwide. This effort is required by the Government Performance and Results Act of 1993 (GPRA) and other NPS and Department of the Interior (DOI) strategic planning efforts. The results are used to measure performance related to the NPS GPRA goals (IIa1 and IIb1), NPS and DOI performance measures regarding recreation services, and by park managers to improve the services they provide to visitors, while better protecting park resources.

---

Authorizing Statute(s): US Code: 16 USC 1 Name of Law: National Park Service Organic Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 27553	05/13/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 45471	08/05/2008
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
National Park Service Survey Card
Visitor Survey Card Contact (Non-Respondents)

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	132,000	0	0	64,320	0	67,680
Annual Time Burden (Hours)	3,467	0	0	83	0	3,384
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: More NPS units will be using the Visitor Survey Card, resulting in an increase in overall, annual burden.

---

Annual Cost to Federal Government: $211,550

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/06/2008

---