Performance Measurement in AmeriCorps: Surveys of Members, Former Members and Organizations

DRAFT MEMBER PORTAL QUESTIONS (Current Member Survey)

[ ] = AmeriCorps Program: VISTA, NCCC, or AmeriCorps

Mode. Members exiting out of AmeriCorps will be invited to answer the survey. Questions for the current member survey will be added to the member portal and be seamless with the AmeriCorps Member Exit Form.

INTRO. Thank you for your continued commitment to service.  As part of this commitment, we are asking you to answer a few brief questions so that we can better understand your (VISTA/NCCC/AmeriCorps) service experience.  This is a great opportunity for your voice to be heard.  Please be assured that your responses will be used only for purposes of this research.  We will not provide any information that identifies individuals to anyone, except as required by law.

Screener Just to verify, have you recently finished your service with (VISTA/NCCC/AmeriCorps) and are now exiting out of Program?

1. Yes

2. No (Terminated)

All Q1 Overall, what was your primary goal in joining (VISTA/NCCC/AmeriCorps)?

1. To learn skills that would be useful in school, work or for a career

2. To have a chance to work with people who share your ideals

3. To support your belief that volunteering is important

4. To fulfill your duty as a citizen

5. To receive education benefits/ education award

6. To receive benefits such as health insurance

7. To get a job you needed

8. To help the community

9. To make friends and meeting people

10. To take some time off between high school and college

11. To take some time off from college

12. To take some time off between college and graduate school

13. Retired

14. Other (specify)

15. Don’t know

All Q2 To what extent was your goal met?

1. Large extent

2. Moderate extent

3. Small extent

4. Not at all

5. Don’t know

6. Refused

All Q3a What is the name of the last post-secondary institution (that is, college, university or vocational school) you attended prior to serving in AmeriCorps/ NCCC/VISTA?

1 Gave answer

2 N/A- Did not attend

8 Don’t know

9 Refused

All Q3b [For those who answered 1 or 2 in 3a]

In what city was that institution?

1 Gave answer

8 Don’t know

9 Refused

All Q3c [For those who answered 1 or 2 in 3a]

In what state was that institution?

1 Gave answer

8 Don’t know

9 Refused

PRIME: Let us now turn to your experience with the process for joining (VISTA/NCCC/AmeriCorps) and identifying an organization through which to serve.

All Q4 Overall, how would you rate the online recruitment system?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

6. N/A- Did not use the online recruitment system

All Q5 How would you rate the application and selection process for (VISTA/NCCC/AmeriCorps)?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

PRIME: We now are interested in hearing about your experiences with benefits, such as your living allowance, reimbursements, and/or health benefits.

All Q6a Overall, how would you rate the experience you have had obtaining or trying to obtain your living allowance benefit, travel and other reimbursements and/or health benefits provided to you as a (VISTA/NCCC/AmeriCorps) member?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

ALL Q6b If you rated and of your experiences in obtaining or trying to obtain benefits as fair or poor, which of those experiences did you rate as fair or poor?

1. Living Allowance

2. Reimbursements

3. Health Benefits

Answer Yes/No to each

PRIME: Next are some questions about your (VISTA/AmeriCorps) service experience.

ONLY FOR VISTA. Q7a Looking back, how would you rate the adequacy of the pre-service orientation (PSO) you received to orient yourself to the mission of VISTA and to prepare you to serve with your sponsor organization? Would you rate it as excellent, good, fair or poor?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

6. Did not attend one

ALL Q7b Overall, how would you rate the adequacy of the training that you received fro your host site/ sponsor organization/ project sponsor? (This is training you received during service to carry out your service assignments or work plan.)

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

ALL Q8 Overall, how would you rate the supervision provided by your host site/ sponsor organization/ project sponsor?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

6. Did not attend one

ALL Q9 Overall, how would you rate the quality of the support you received from your host site/ sponsor organization/ project sponsor?

1 Excellent

2 Good

3 Fair

4 Poor

8 Don’t know

ALL Q10a Overall, how would you rate your experience with (VISTA/NCCC/AmeriCorps)?

1. Excellent

2. Good

3. Fair

4. Poor

5. Don’t know

ALL Q10b And why did you give it that rating?

PRIME: In addition to the race, gender and other demographic we already have generally about our members, the following demographic questions will be used for reporting purposes and will help us ensure we are reaching out to a diversity of prospective members. Again, please be assured that your responses will be used only for purposes of this research.  We will not provide any information that identifies individuals to anyone, except as required by law.

(DEMO= Demographic Question)

All DEMO1 In the five years before you joined (VISTA/NCCC/AmeriCorps), did you or anyone else in your household receive some form of public assistance, such as welfare (TANF), food stamps or WIC?

1. Yes

2. No

3. Don’t know

All DEMO2 In the five years before you joined (VISTA/NCCC/AmeriCorps), did you or anyone else in your household live in public housing or subsidized housing?

1. Yes

2. No

3. Don’t know

All DEMO3 In the five years before you joined (VISTA/NCCC/AmeriCorps), did you or anyone else in your household receive other housing assistance, such as Section 8 or housing vouchers?

1. Yes

2. No

3. Don’t know

All  DEMO4 In the five years before you joined (VISTA/NCCC/AmeriCorps), did you or anyone else in your household participate in the free or reduced-price lunch program in school?

1. Yes

2. No

3. Don’t know

 Thank You for taking the time to complete this survey about your AmeriCorps experience. Your input is very valuable.

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