Table of Changes

OMB No. 1652-0013 Table of Survey Changes.doc

Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

Table of Changes

OMB: 1652-0013

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Table of changes OF survey questions




REMAINS

ADDED

REMOVED


How satisfied were you overall with your experience at the passenger security checkpoint?

How Satisfied were you with the information about security procedures you received before you went to the airport (e.g., via the TSA website)?

Was the length of time you waited in line at the passenger security checkpoint….

How would you rate the thoroughness of passenger screening you received?

How satisfied were you with the information you received at the airport (e.g., via signs and/or T.V. monitors at the checkpoint or information conveyed by TSA personnel during the screening process)?

How confident are you in TSA’s ability to keep air travel secure?

How satisfied were you with the way security procedures were explained to you at the passenger security checkpoint?

What type of media has helped educate you on the passenger security process?

How similar were the screening procedures at this passenger checkpoint today compared with previous trips you have taken?

How satisfied were you with the amount of time it took to screen you and your carry-on items?

From start to finish, how easy was it for you to physically comply with the security requirements?

Approximately how many round trips have you taken by commercial airline in the last 12 months?

Do you have any additional comments about your experience through the passenger security checkpoint today?


What is your gender?


File Typeapplication/msword
File TitleDHS DIRECTIVE COMMENT FORM
AuthorPaul T. Johnson
Last Modified ByTSA Standard PC User
File Modified2008-01-09
File Created2008-01-09

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