NAHMS 215 NVSL Evaluation

2008 NVSL
Performance
Survey

Form Approved
OMB number 0579xxxx

Thank you for using the services of the National Veterinary Services Laboratories (NVSL). We would
like to receive feedback from you regarding the quality of service our laboratory provided to you.
Please return this survey in the enclosed business-reply envelope, to the fax number (515) 663-7513, or
respond by e-mail to [email protected] within 10 days. We value your opinion, so please
take a few minutes to complete this evaluation.

1. Rate the NVSL’s overall level of service on a scale of 1 to 5 (5 being highest):
a. Diagnostic services..........................................................................................

_____

b. Reagents..........................................................................................................

_____

c. Proficiency tests...............................................................................................

_____

Comments:

2. Rate the NVSL’s overall level of customer service on a scale of 1 to 5 (5 being highest):

_____

Comments:

3. Identify those services you feel NVSL consistently provides at a high level.
Comments:

4. Identify NVSL problem areas with suggestions for improvement.
Comments:

5. Are there additional services you would like the NVSL to offer?...........................

†1 Yes †3 No

Comments:

Thank you for sharing your opinions with us.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it
displays a valid OMB control number. The valid OMB control number for this information collection is 0579-xxx. The time
required to complete this information collection is estimated to average 0.25 hours per response, including the time to review
instructions, search existing data resources, gather the data needed, and complete and review the information collected.

G:\CAHM\NVSL Evaluation.doc

NAHMS-215
JAN 2008