49 Cfr 375.107

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Federal Register / Vol. 73, No. 34 / Wednesday, February 20, 2008 / Proposed Rules

rule does not impose an information
collection burden under the provisions
of the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq.).
List of Subjects in 40 CFR Part 52
Environmental protection, Air
pollution control, Intergovernmental
relations, Ozone, Particulate matter,
Reporting and recordkeeping
requirements.
Dated: January 31, 2008.
Wayne Nastri,
Regional Administrator, Region IX.
[FR Doc. E8–3113 Filed 2–19–08; 8:45 am]
BILLING CODE 6560–50–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
49 CFR Part 375
[Docket No. FMCSA–2008–0019]
RIN 2126–AB01

Transportation of Household Goods;
Consumer Complaint Information
Quarterly Report
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice of proposed rulemaking
(NPRM); request for comments.

rwilkins on PROD1PC63 with PROPOSALS

AGENCY:

SUMMARY: FMCSA proposes to amend
the Federal Motor Carrier Safety
Regulations to implement reporting
requirements for household goods motor
carriers operating in interstate
commerce under section 4214 of the
Safe, Accountable, Flexible, Efficient
Transportation Equity Act: A Legacy for
Users (SAFETEA–LU). SAFETEA–LU
directs FMCSA to issue regulations
requiring that each household goods
motor carrier operating in interstate
commerce submit a quarterly report
summarizing specific information.
These reports must include the number
of shipments originating with, and
delivered by, the carrier; the number
and general category of complaints
lodged by consumers with the carrier;
the number of claims for loss and
damage in excess of $500 filed with the
carrier; and the number of such claims
resolved, declined, and pending during
the reporting period.
DATES: Submit comments concerning
this NPRM on or before April 21, 2008.
ADDRESSES: You may submit comments
identified by the Federal Docket
Management System Number in the
heading of this document by any of the
following methods. Do not submit the

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same comments by more than one
method. However, to allow effective
public participation in this rulemaking
before the comment period deadline, the
Agency encourages use of the Web site
that is listed first. It will provide the
most efficient and timely method of
receiving and processing your
comments.
• Federal eRulemaking Portal: Go to
http://www.regulations.gov. Follow the
online instructions for submitting
comments.
• Fax: 1–202–493–2251.
• Mail: Docket Management Facility;
U.S. Department of Transportation,
Room W12–140, 1200 New Jersey
Avenue, SE., Washington, DC 20590–
0001.
• Hand Delivery: Ground floor, Room
W12–140, 1200 New Jersey Avenue, SE.,
Washington, DC, between 9 a.m. and 5
p.m., e.t., Monday through Friday,
except Federal holidays.
Instructions: All submissions must
include the Agency name and docket
number or Regulatory Identification
Number for this regulatory action. Note
that all comments received will be
posted without change to http://
www.regulations.gov, including any
personal information provided. Refer to
the Privacy Act heading on http://
www.regulations.gov for further
information. If addressing a specific
request for comments in this NPRM,
please provide detailed information
(including examples) and clearly
identify the related section heading or
question number for each topic
addressed in your comments.
Public Participation: The
regulations.gov system is generally
available 24 hours each day, 365 days
each year. You can find electronic
submission and retrieval help and
guidelines under the ‘‘help’’ section of
the Web site. For notification that
FMCSA received the comments, please
include a self-addressed, stamped
envelope or postcard, or print the
acknowledgement page that appears
after submitting comments on line.
Copies or abstracts of all documents
referenced in this notice are in the
docket for this rulemaking: FMCSA–
2008–0019. For access to the docket to
read background documents or
comments received, go to http://
www.regulations.gov at any time or to
Room W12–140, 1200 New Jersey
Avenue, SE., Washington, DC, between
9 a.m. and 5 p.m., e.t., Monday through
Friday, except Federal holidays.
All comments received before the
close of business on the comment
closing date indicated above will be
considered and will be available for
examination in the docket at the above

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address. Comments received after the
comment closing date will be filed in
the docket and will be considered to the
extent practicable. In addition to late
comments, FMCSA will also continue to
file relevant information in the docket
as it becomes available after the
comment period closing date, and
interested persons should continue to
examine the docket for new material. A
final rule may be published at any time
after the close of the comment period.
FOR FURTHER INFORMATION CONTACT: Ms.
Dorothea Grymes, (202) 385–2400.
Office hours are from 8:30 a.m. to 5
p.m., e.t., Monday through Friday,
except Federal holidays.
SUPPLEMENTARY INFORMATION:
Legal Basis for the Rulemaking
Under the Household Goods Mover
Oversight Enforcement and Reform Act
of 2005 (Title IV Subtitle B of the Safe,
Accountable, Flexible, Efficient
Transportation Equity Act: A Legacy for
Users (SAFETEA–LU)), the Secretary of
Transportation (Secretary) must issue
regulations requiring each motor carrier
of household goods operating in
interstate commerce to submit a
quarterly report. [See section 4214(a)(2)
of Pub. L. 109–59.] The quarterly report
must summarize: (1) The number of
shipments that originate and are
delivered for individual shippers during
the reporting period by the carrier; (2)
the number and general category of
complaints lodged by consumers with
the carrier; (3) the number of claims for
loss and damage exceeding $500 filed
with the carrier; and (4) the number of
such claims resolved, declined, and
pending during the reporting period.
The regulatory changes in this proposed
rule would implement that reporting
requirement. Under 49 CFR 1.73(a), the
Secretary has delegated the various
authorities described in this section to
the FMCSA Administrator.
Background
The Motor Carrier Safety
Improvement Act of 1999 (Pub. L. 106–
159, December 9, 1999, 113 Stat. 1749)
established FMCSA as a separate agency
within the U.S. Department of
Transportation (DOT). Through that
statute, Congress also authorized the
Agency to regulate motor carriers
transporting household goods in
interstate commerce for individual
shippers. We codified and published
regulations setting forth Federal
consumer protection requirements for
interstate household goods motor
carriers in 49 CFR part 375.
In testimony before the U.S. House
Subcommittee on Highways and

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Federal Register / Vol. 73, No. 34 / Wednesday, February 20, 2008 / Proposed Rules
Transportation (Hearing: Oversight of
the Household Goods Moving Industry.
July 12, 2001. No. 107–32),1 the
Government Accountability Office
urged DOT to collect and analyze
nationwide complaint information that
would help the Department understand
and oversee the household goods
moving industry. Consumer groups also
expressed the need for DOT to aggregate
complaints nationwide to help direct
enforcement activities.
On June 11, 2003, FMCSA published
an interim final rule (68 FR 35064) that
required household goods motor carriers
to have an arbitration program for
individual shippers and to provide
prospective shippers with a description
of the household goods motor carrier’s
customer complaint and inquiry
handling procedure.
Subsequently, Congress enacted
section 4214(a)(2) of SAFETEA–LU,
which directed the Secretary to issue
regulations requiring each motor carrier
of household goods to submit a
quarterly report summarizing the
following:
• The number of shipments that
originate and are delivered for
individual shippers during the reporting
period by the carrier;
• The number and general category of
complaints lodged by consumers with
the carrier;
• The number of claims for loss and
damage exceeding $500 filed with the
carrier; and
• The number of such claims
resolved, declined, and pending during
the reporting period.
Although FMCSA maintains both
online access for filing consumer
complaints and a consumer complaint
hotline, the Agency does not require
household goods motor carriers to
report carrier shipments, complaints
received, and claims resolution. This
proposed rule would implement the
statutory mandate that each household
goods motor carrier submit quarterly
reports addressing these subjects.
Because an individual shipper has the
option of filing a claim or complaint
against any carrier involved in handling
his or her household goods, the Agency
interprets the statute as requiring
household goods motor carriers to
report all interstate shipments handled
by the carrier, including those in which
other carriers may have provided all or
part of the line-haul transportation.
1 An electronic copy of the Hearing: Oversight of
the Household Goods Moving Industry. July 12,
2001. No. 107–32 may be found at: http://
commdocs.house.gov/committees/Trans/hpw10732.000/hpw107-32_0f.htm.

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Section 4214 Consumer Complaint
Information
Section 4214(a)(1) requires FMCSA to
establish a system, database, and
procedures for filing and logging
consumer complaints relating to
household goods motor carriers for the
purpose of compiling or linking
complaint information gathered by
FMCSA and the States with regard to
such carriers. Section 4214(a)(1) also
requires FMCSA to establish procedures
to allow the public to have access,
subject to 5 U.S.C. 552(a),2 to aggregated
complaint information and a process for
carriers to challenge duplicate or
fraudulent information in the database.
FMCSA was also directed, under section
4214(a)(3), to develop a procedure to
forward complaints to the motor carrier
named in the complaint and to the
appropriate State authority in the State
in which the complainant resides.
Section 4214(b) requires FMCSA to
consider the information gathered in the
database as a part of the Agency’s
household goods compliance and
enforcement program. FMCSA has
implemented the requirements of
subsections 4214(a)(1), (a)(3), and (b) of
SAFETEA–LU by establishing a system,
database, and procedures for filing and
logging consumer complaints relating to
household goods motor carriers.3 The
only requirement left to implement is
section 4214(a)(2). This section requires
FMCSA to promulgate regulations
requiring household goods motor
carriers to file quarterly reports about
the consumer complaints they receive
and their disposition of loss and damage
claims in excess of $500. FMCSA plans
to link the quarterly complaint
information reports with the system of
complaints previously established and
currently in operation.
Section 4214(a)(2) Household Goods
Carrier Quarterly Reports: Proposed
Reporting Requirements
Under section 4214(a)(2)(B), the
quarterly report must group complaints
into general categories. In today’s
NPRM, FMCSA proposes that
household goods carriers be required to
submit quarterly reports on a standard
form that prescribes general complaint
categories. We propose to use four
general complaint categories and a fifth
category for all other complaints that do
2 The Privacy Act of 1974, Public Law 93–579, 88
Stat, 1897 (December 31, 1974), as amended.
3 Individual shippers may either fill out the
Household Goods Consumer Complaint form found
at http://nccdb.fmcsa.dot.gov/HomePage.asp or
telephone the FMCSA Household Goods Consumer
Complaint Hotline at 1–888–DOT–SAFT (1–888–
368–7238) Monday–Friday between the hours of 9
a.m. and 9 p.m. e.t.

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9267

not fit within one of the four specific
categories. FMCSA also proposes that
household goods motor carrier quarterly
reports be submitted to the Agency
either through a web-based system or in
hard copy form.
In prescribing four specific complaint
categories, we seek to ensure
consistency regarding the types and
number of complaints—important
factors when we use the data to identify
trends, problems and potential future
program changes. This approach helps
ensure we collect data that FMCSA,
regulated entities, and the public can
compare and measure meaningfully. If
we allow household goods motor
carriers to decide what categories of
complaints to report, we may get data
that users cannot measure or compare
objectively. Prescribing general
categories of complaints will allow
users to compare and assess data quality
by cross-referencing complaint
categories in the consumer database
with the quarterly reports from motor
carriers.
Our proposed requirement that
carriers record quarterly data on a
standard form would help ensure the
collection of data in a way that is easy
to process and disseminate. A standard
form avoids the burden of comparing
disparate elements and sorting them
into meaningful data.
The Agency proposes to use the
following five complaint categories:
Loss and damage; service 4; rates or
charges; how claims are handled; and
other complaints that do not fall within
these four categories. The four specific
complaint categories are the four most
often reported to, or filed with, FMCSA
on its household goods complaint
hotline or on its household goods
complaint Web page.5
We also propose making this required
form web-based so that household goods
motor carriers can submit it
electronically. We believe that most
household goods motor carriers have
Internet access. With online filing, we
expect fewer data entry mistakes
because the household goods motor
carrier directly inputs the information.
Online filing will also reduce processing
time and be more cost efficient.
However, we recognize that all carriers
may not have convenient Internet
access. If a carrier lacks Internet access,
4 Service complaints by individual shippers
usually involve (1) a delay in providing service; or
(2) refusal or failure to provide services as agreed.
Two examples are refusing to weigh shipments
upon requests by an individual shipper and failing
to pick up or deliver household goods at agreed
upon times or in an agreed upon manner.
5 See footnote 3 above.

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it may file a paper version of FMCSA’s
report form.
The Agency plans to incorporate the
quarterly report system into its
COMPASS program. The COMPASS
program is an FMCSA-wide initiative
that is consolidating all of FMCSA’s
separate databases and information
technology systems into one
coordinated system that should improve
the Agency’s ability to accomplish its
mission and serve the public. More
information on COMPASS is available
at http://www.fmcsa.dot.gov FMCSA
plans to require motor carriers using the
quarterly reporting system to access the
COMPASS system with a secure sign-on
procedure. FMCSA plans to display
summaries of all reported data on the
Agency’s Web site, as it does with other
information in FMCSA’s systems.
As we stated previously, FMCSA also
plans to link the quarterly reports with
the other complaints the Agency
receives directly from individual
shippers to monitor the household
goods industry as required by
subsections 4214(a)(1) and (a)(3) of
SAFETEA–LU. This information will
assist FMCSA with its household goods
compliance and enforcement program.
Proposed Penalties for Failing To File a
Quarterly Report or for Filing an
Incomplete or Inaccurate Quarterly
Report

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Household goods motor carriers or
their officers, agents, or employees who
fail to: (1) File a report with FMCSA; (2)
specifically, completely and truthfully
answer a question on the report; or (3)
make, prepare, or preserve the report in
the form and manner prescribed are
subject to a minimum civil penalty of
$650 for each violation and for each
additional day the violation continues
under 49 U.S.C. 14901(a). Under 49
U.S.C. 14907, a maximum civil penalty
of $6,500 can be assessed for: (1) Failing
to file a required report; (2) failing to
answer a question on the report within
30 days from the date FMCSA requires
the question to be answered; (3) failing
to make, prepare, or preserve the report
in the form and manner prescribed; (4)
falsifying, destroying, or changing the
report; (5) filing a false report; (6)
making a false or incomplete entry in
the report about a business related fact;
or (7) preparing or preserving the report
in violation of FMCSA regulations.6
Other Approaches We Considered
In 49 CFR 375.209(b)(4), FMCSA
already requires household goods motor
6 For more information, see paragraphs (g)(1) and
(g)(16) in Appendix B to 49 CFR part 386—Penalty
Schedule; Violations and Maximum Civil Penalties.

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carriers to maintain a record of all
inquiries and complaints received from
an individual shipper by any means of
communication. Therefore, household
goods motor carriers must already
collect complaint data, presumably on
an existing company form or through an
electronic company system organized
into general categories useful to the
household goods motor carrier. We
considered allowing carriers to use their
existing forms to satisfy section
4214(a)(2) reporting requirements.
This approach would permit carriers
to report information captured in their
company databases using their own
general categories without prescribing
uniform categories of complaints or
requiring a standard form. If a company
summarizes its complaint data on its
own form using its own categories, then
requiring the company to change to a
standard form and standard categories
would impose a burden to weigh against
any possible benefit—especially if the
company system already brings in the
numerical data required for the
quarterly report under SAFETEA–LU
section 4214(a)(2).
Although this approach may be less
burdensome and less costly for
household goods carriers, it likely
would result in a lack of uniformity in
the data received from the industry,
severely limiting the usefulness of the
quarterly report.
We also considered an approach that
would be identical to our proposal,
except that web-based reporting would
be required in all circumstances.
Required web-based data collection
would facilitate Agency data sorting and
processing. On the other hand, for a
carrier without Internet access,
requiring web-based reporting would
result in additional cost associated with
procuring access through other
locations. Nevertheless, the incremental
cost to household goods carriers of a
fully web-based reporting system would
be relatively small, and the Agency is
considering a final rule that would not
allow the filing of reports by mail.
FMCSA solicits comments on the costs
and feasibility of an all-electronic
method of reporting the information
required by section 4214.
We also considered whether to
propose a similar quarterly reporting
requirement for household goods
brokers, although SAFETEA–LU does
not mandate such a requirement. We
concluded it was premature to propose
such a requirement at this time because
we have recently proposed new
regulatory requirements for household
goods brokers. Our experience with the
quarterly reporting requirement for
household goods carriers mandated by

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SAFETEA–LU and proposed in this
rulemaking will help the Agency
evaluate whether such a requirement
would be useful in connection with
household goods brokers, in light of the
new requirements.
Rulemaking Analyses and Notices
Executive Order 12866 (Regulatory
Planning and Review) and DOT
Regulatory Policies and Procedures
FMCSA has made a determination
that this action is a significant
regulatory action within the meaning of
Executive Order 12866 (Regulatory
Planning and Review) and DOT
Regulatory Policies and Procedures (44
FR 11034, February 26, 1979) because of
public interest in household goods
transportation issues. The purpose of
this analysis is to present the likely
costs and benefits to the motor carrier
industry of complying with these
proposed regulations.
A preliminary estimate of the costs of
the proposed complaint reporting
system was made based on certain
assumptions. This analysis assumes that
only active household goods motor
carriers involved in interstate commerce
will be required to assemble quarterly
reports on complaints received,
shipments moved, and loss or damage
claims filed. We estimate that the
quarterly reports will take 2 hours per
quarter for household goods motor
carriers to assemble. The regulations
will require household goods motor
carriers to report the ‘‘number and
general category’’ of complaints
received, but household goods motor
carriers will not have to provide full
details of the complaints, as a result of
this regulation.
Under the Agency’s proposal, we
anticipate that most reports will be
compiled and filed via an online report
filing system. Regardless of which
method of transmission is chosen, the
costs for compiling the reports are
expected to be the same. We assume
that the reports will be compiled and
filed by clerical staff working for the
motor carrier. The hourly wage for a
general office worker is $11.82 per hour,
according to the Bureau of Labor
Statistics. Inflating this number by 30
percent to account for fringe benefits,
the total cost of time for a general office
clerk would be $15.37 per hour.
There are about 5,400 active
household goods motor carriers
operating in interstate commerce in the
United States as of April 2006.
Assuming 2 hours per report filed, the
reports would cost each active
household goods carrier just under $31
to file. Since reports are to be filed

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Federal Register / Vol. 73, No. 34 / Wednesday, February 20, 2008 / Proposed Rules
quarterly, this amounts to an annual
per-carrier cost of about $123.
Multiplying this figure by the 5,400
current active household goods motor
carriers yields a total annual cost to the
industry of about $664,000.
While we anticipate that most motor
carriers will file online reports, some
household goods motor carriers would
file reports by mail. Carriers would bear
the costs of mailing forms. Although the
number of motor carriers who would
choose to file by mail is unknown, it is
unlikely to be very large. For the
purposes of the Agency’s regulatory
analysis, FMCSA assumed that 25
percent of carriers would choose to file
by mail. Assuming 25 percent of motor
carriers opt to mail forms, FMCSA
would expect to receive 5,400 forms by
mail a year; and mailing costs would
amount to $5,400 annually.
Regarding benefits, this rule is
intended to improve the Agency’s
oversight of the nation’s household
goods motor carriers and make
complaint data more accessible to the
public. FMCSA has experienced an
increase in the number of complaints it
receives against household goods motor
carriers in recent years, which could be
an indication that customer service in
this industry may be declining. We
anticipate that this requirement will
enable the Agency to better detect
household goods motor carriers that are
potentially not complying with Federal
regulations governing the movement of
household goods, including those
governing the payment of loss and
damage claims. Improved monitoring
should reduce the number of complaints
against this segment of the motor carrier
industry by assisting the Agency in
identifying companies that may be out
of compliance with consumer protection
regulations. Once identified, the Agency
can monitor these carriers to ensure
compliance with consumer protection
guidelines or take action to remove
them from the household goods moving
segment of the industry, if appropriate.
Although the Agency cannot quantify

these benefits at this time, we believe
that the rule will result in fewer
damaged goods, better customer
satisfaction, and fewer instances in
which carriers attempt to extort inflated
payments from individuals by refusing
to deliver their goods. These benefits
would result from providing customers
with improved information on past
carrier performance. This information
would enable customers to select
carriers which do not have poor
customer service, which would result in
more business for carriers that protect
customer goods and honor pricing and
damaged goods reimbursement
agreements. A copy of the full
regulatory evaluation is in the docket.
The Office of Management and Budget
(OMB) has reviewed this document.
Paperwork Reduction Act
Under the Paperwork Reduction Act
of 1995 (PRA) (44 U.S.C. 3501 et seq.),
Federal agencies must determine
whether requirements contained in
rulemakings are subject to information
collection provisions of the PRA and, if
they are, obtain approval from the Office
of Management and Budget for each
collection of information they conduct,
sponsor, or require through regulations.
This rulemaking is subject to those
provisions because it requires motor
carriers of household goods to submit
quarterly reports. FMCSA will seek
approval of the information collection
requirements proposed in this NPRM
and the proposed Household Goods
Motor Carrier Quarterly Report form in
the revised information collection for
‘‘Transportation of Household Goods;
Consumer Protection,’’ OMB No. 2126–
0025, which covers all information
collections included under 49 CFR part
375.
The Agency expects the information
proposed to be collected will assist
individual shippers of household goods
in their commercial dealings with
household goods motor carriers engaged
in interstate commerce, thereby
providing a desirable consumer

9269

protection service. The collection of
information would be used by
prospective household goods shippers
to make informed decisions about
contracts and services to be ordered,
executed, and settled within the
interstate household goods carrier
industry. The Agency also believes the
information will help consumer
advocacy groups to assist household
goods shippers to make informed
decisions.
Assumptions used for calculation of
the additional information collection
burdens included in this proposal are
the following: (1) There are currently
approximately 5,400 interstate
household goods motor carriers; (2) 75
percent of the quarterly reports of
consumer complaints will be collected
electronically; and (3) it will take motor
carriers approximately 2 hours to
compile and file the quarterly reports.
Household goods motor carriers may
file reports online or via regular mail.
For online submission, carriers would
use an Internet portal created by the
Agency to fill out an online form that
would require the carrier to submit
specific information. The Agency would
therefore specify exactly what data
carriers must report. A paper version of
this online form would also be created
for carriers that prefer to file the
required information by mail. It is
anticipated that most reports will be
compiled and filed via the online report
filing system, by administrative staff in
motor carrier offices. Regardless of
which method of transmission is
chosen, FMCSA expects the burden for
compiling the reports will be the same.
The Agency assumes that, on average, it
will take carriers approximately 2 hours
to compile reports. Since carriers must
file quarterly reports, this amounts to an
annual per-carrier burden of 8 hours.
Multiplying this figure by the 5,400
current active household goods motor
carriers, we estimate a total annual
additional burden of 43,200 hours. See
Table 1.

TABLE 1.—CURRENT AND PROPOSED INFORMATION COLLECTION BURDENS
OMB approval No.

Burden hours currently approved

Additional burden hours proposed

Proposed total

2126–0025

4,552,737

43,200

*4,595,937

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*Rounded up to 4,600,000 for the 2126–0025 estimate.

FMCSA will round the number up to
4,600,000 and ask OMB to approve this
rounded number as the annual burden
hour estimate. The Agency invites
comment on this information collection
analysis.

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Regulatory Flexibility Act
FMCSA has completed a preliminary
analysis of the burdens on small
businesses as required under the
Regulatory Flexibility Act (5 U.S.C. 601
et seq.) and the Small Business

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Regulatory Enforcement Fairness Act (5
U.S.C. 601 note), and found that this
rulemaking will increase reporting
requirements for businesses in the
household goods moving industry.
FMCSA expects that compiling and

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rwilkins on PROD1PC63 with PROPOSALS

submitting quarterly reports on
complaints received will impose a
modest cost on household goods motor
carriers.
FMCSA’s Motor Carrier Management
Information System (MCMIS) had 5,400
active interstate household goods
carriers in the United States as of April
2006.7 Household goods carriers in both
interstate and intrastate commerce
brought in a total of approximately
$12.7 billion in revenue in 2002. They
employed more than 111,000 people,
with a total payroll of over $3.1 billion.8
The MCMIS data indicate that the
household goods segment employed
more than 165,000 drivers as of April
2006. These numbers are somewhat
higher than those included in the 2002
Census report. The largest 20 household
goods carriers employ 110,541 of these
drivers, or roughly 67 percent of the
drivers employed by this segment. Some
4,926 household goods carriers employ
20 or fewer drivers, and 4,489 employ
10 or fewer drivers. This industry is
made up of a few very large carriers and
many small-to-medium sized
businesses.
The Small Business Administration’s
revenue threshold for small businesses
in the used household and office goods
moving sector (NAICS code 484210) is
$23.5 million in annual revenue.9 The
Agency believes that the vast majority of
motor carriers in this sector would fall
under this threshold. Census Bureau
data provide evidence that a large
majority of household goods carriers are
small businesses.
The Economic Census collects data on
the size of establishments in various
sectors of the economy. According to
the 2002 data, 125 of the 7,225
establishments in the Used Household
and Office Goods Moving segment of the
economy had revenues that exceeded
$10 million per year.10 These data imply
7 FMCSA Analysis Division. MCMIS Data Query
on Active Household Goods Carriers. April 4, 2006.
8 U.S. Census Bureau. Truck Transportation:
2002. U.S. Department of Commerce, Economics
and Statistics Administration. October, 2004.
9 Small Business Administration. ‘‘Table of Small
Business Size Standards Matched to North
American Industry Classification System Codes’’
Effective October 1, 2007. Available online at
http://www.sba.gov/idc/groups/public/documents/
sba_homepage/serv_sstd_tablepdf.pdf.
10 The Economic Census counts each storefront or
business location of a firm as a separate
establishment, which is why there are more
establishments than firms in the household goods
moving industry. Also, the Census Bureau found a
total of 8,642 firms in the household goods moving
industry, but only 7,225 were in business for the
entire year, which is the number cited above. The
Census Bureau also does not collect data on
whether the firm is engaged in interstate commerce
or exclusively in intrastate commerce. Thus, wholly
intrastate firms not regulated by FMCSA are shown
in the Economic Census data.

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that as many as 98 percent of household
goods carriers would qualify as small
businesses. However, given that some
firms have more than one establishment,
the Census figures may underestimate
the size of firms in the industry.
This rule would require interstate
household goods carriers to submit
quarterly reports containing the
following data: (1) The number of
shipments by the carrier; (2) the number
and general category of complaints
lodged by consumers with the carrier;
(3) the number of claims for loss and
damage exceeding $500 filed with the
carrier; and (4) the number of such
claims resolved, declined, and pending
during the reporting period. The
information requested is not specialized
in nature, and would not require
specialized personnel to compile or
submit. A general office worker should
be capable of compiling and submitting
the required information. FMCSA
estimates that compiling the
information will cost household goods
carriers approximately 2 hours per
quarter worth of time, which has an
economic value, when aggregated across
the industry, of $664,000 per year. This
would be about $123 per carrier
annually. While some carriers may
incur additional costs by opting to
submit the information by mail rather
than electronically, these costs will be
negligible.
Accordingly, the Administrator of the
FMCSA hereby certifies that this
proposal will not have a significant
economic impact on a substantial
number of small entities.
Unfunded Mandates Imposed Upon
State, Local, and Tribal Governmental
Entities
The Unfunded Mandates Reform Act
of 1995 (Pub. L. 104–4; 2 U.S.C. 1532)
requires each agency to assess the
effects of its regulatory actions on State,
local, and tribal governments and the
private sector. Any agency promulgating
a final rule likely to result in a Federal
mandate requiring expenditures by a
State, local or tribal government or by
the private sector of $128.1 million or
more in any one year must prepare a
written statement incorporating various
assessments, estimates, and descriptions
that are delineated in the Act. FMCSA
has determined that the quarterly report
proposed in this rulemaking would not
have an impact of $128.1 million or
more in any one year.
Environmental Impacts
FMCSA analyzed this rule under the
National Environmental Policy Act of
1969 (42 U.S.C. 4321 et seq.) (NEPA),
the Council on Environmental Quality

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Regulations Implementing NEPA (40
CFR 1500–1508), and FMCSA’s NEPA
Implementation Order (69 FR 6980,
March 1, 2004). This rule would be
categorically excluded from further
analysis and documentation in an
environmental assessment or
environmental impact statement under
paragraphs 6.m.(6) and 6.q of Appendix
2 to FMCSA’s Order as regulations
implementing data collection activities.
This rule would merely amend the
information collection requirements for
household goods carriers to include a
quarterly report of the number of
shipments, complaints, and claims.
We have also analyzed this proposed
rule under the Clean Air Act, as
amended (CAA) section 176(c), (42
U.S.C. 7401 et seq.) and implementing
regulations promulgated by the
Environmental Protection Agency.
Approval of this action is exempt from
the CAA’s general conformity
requirement since it involves
rulemaking and policy development and
issuance. See 40 CFR 93.153(c)(2). It
would not result in any emissions
increase nor would it have any potential
to result in emissions that are above the
general conformity rule’s de minimis
emission threshold levels. Moreover, it
is reasonably foreseeable that the rule
would not increase total CMV mileage,
change the routing of CMVs, how CMVs
operate, or the CMV fleet-mix of motor
carriers. This action merely establishes
a quarterly reporting regulation
applicable to the business practices of
household goods motor carriers.
Privacy Impact Assessment
FMCSA conducted a privacy impact
assessment of this proposed rule as
required by section 522(a)(5) of the FY
2005 Omnibus Appropriations Act,
Public Law 108–447, 118 Stat. 3268
(December 8, 2004) [set out as a note to
5 U.S.C. 552a]. FMCSA has determined
that the changes proposed in this
rulemaking would not have privacy
impacts. The quarterly reports FMCSA
proposes that household goods motor
carriers would submit under this
proposal would not include personally
identifiable information about
individual shippers or motor carriers.
Executive Order 13045 (Protection of
Children)
FMCSA has analyzed this proposed
action under Executive Order 13045,
Protection of Children from
Environmental Health Risks and Safety
Risks. FMCSA certifies that this
proposed action would not cause any
environmental risk to health or safety
that may disproportionately affect
children.

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Federal Register / Vol. 73, No. 34 / Wednesday, February 20, 2008 / Proposed Rules
Executive Order 12630 (Taking of
Private Property)
FMCSA has analyzed this proposed
rule under Executive Order 12630,
Governmental Actions and Interference
with Constitutionally Protected Property
Rights. FMCSA does not anticipate that
this proposed action would effect a
taking of private property or otherwise
have taking implications under
Executive Order 12630.
Executive Order 13132 (Federalism)
This proposed action has been
analyzed in accordance with the
principles and criteria contained in
Executive Order 13132, and FMCSA has
preliminarily determined that this
proposed action would not warrant the
preparation of a Federalism assessment.
FMCSA has determined that this
proposed action would not affect the
States’ ability to discharge traditional
State government functions.
Executive Order 12988 (Civil Justice
Reform)
This proposed action meets
applicable standards in sections 3(a)
and 3(b)(2) of Executive Order 12988,
Civil Justice Reform, to minimize
litigation, eliminate ambiguity, and
reduce burden.

Executive Order 13175 (Tribal
Consultation)
The FMCSA has analyzed this action
under Executive Order 13175, dated
November 6, 2000, and believes that the
proposed action would not have
substantial direct effects on one or more
Indian tribes; would not impose
substantial compliance costs on Indian
tribal governments; and will not
preempt tribal law. Therefore, a tribal
summary impact statement is not
required.
List of Subjects in 49 CFR Part 375
Advertising, Arbitration, Consumer
protection, Freight, Highways and
roads, Insurance, Motor carriers, Moving
of household goods, Reporting and
recordkeeping requirements.
In consideration of the foregoing,
FMCSA proposes to amend title 49,
Code of Federal Regulations, by revising
part 375 as set forth below.
PART 375—TRANSPORTATION OF
HOUSEHOLD GOODS IN INTERSTATE
COMMERCE; CONSUMER
PROTECTION REGULATIONS
1. Revise the authority citation for
part 375 to read as follows:

Executive Order 12372
(Intergovernmental Review)
The regulations implementing
Executive Order 12372 regarding
intergovernmental consultation on
Federal programs and activities do not
apply to this NPRM.
Executive Order 13211 (Energy Supply,
Distribution, or Use)
We have analyzed this proposed rule
under Executive Order 13211, Actions
Concerning Regulations that
Significantly Affect Energy Supply,
Distribution, or Use. We have
determined that it is not a significant
energy action within the meaning of
section 4(b) of the Executive Order and
is not likely to have a significant
adverse effect on the supply,
distribution, or use of energy. Therefore,
a Statement of Energy Effects is not
required.

Authority: 5 U.S.C. 553; 49 U.S.C. 13301,
13704, 13707, 14104, 14706; sec. 4214 of
Pub. L. 109–59, 119 Stat. 1144; and 49 CFR
1.73.

2. Amend 49 CFR 375.105 by revising
paragraph (b) to read as follows:
§ 375.105 What are the information
collection requirements of this part?

*

*
*
*
*
(b) The information collection
requirements are found in the following
sections: Section 375.107, Section
375.205, Section 375.207, Section
375.209, Section 375.211, Section
375.213, Section 375.215, Section
375.217, Section 375.303, Section
375.401, Section 375.403, Section
375.405, Section 375.409, Section
375.501, Section 375.503, Section
375.505, Section 375.507, Section
375.515, Section 375.519, Section
375.521, Section 375.605, Section
375.607, Section 375.609, Section

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375.803, Section 375.805, and Section
375.807.
3. Add § 375.107 to read as follows:
§ 375.107 What information must I provide
in a quarterly report to FMCSA?

(a) You must submit on a quarterly
basis a report summarizing all of the
following:
(1) The number of shipments that
originate, and are delivered for
individual shippers during the reporting
period by your company.
(2) The total number of complaints
(representing both oral and written
complaints) lodged by consumers with
your company in each of the following
general categories:
(i) Rates or charges;
(ii) Service (including, but not limited
to, failure to timely pick up or deliver
household goods or refusal to weigh a
shipment upon a request by an
individual shipper);
(iii) Loss and damage;
(iv) How claims are handled; and
(v) Other.
(3) The number of claims filed against
your company for loss and damage in
excess of $500.
(4) The number of claims for loss and
damage in excess of $500 settled during
the reporting period.
(5) The number of claims for loss and
damage in excess of $500 declined in
the reporting period.
(6) The number of claims for loss and
damage in excess of $500 that are
pending at the close of the reporting
period.
(b) You must submit the quarterly
report on Form MCSA—(form number
will be issued in the final rule),
Household Goods Motor Carrier
Quarterly Report. You may submit the
quarterly report electronically by
completing the form on our Web site at
(the address will be provided in the
final rule). If you do not have access to
Internet service for online filing, you
may submit the quarterly report by mail
to (the address will be provided in the
final rule).
(c) Quarterly reports are due as
follows:

TABLE TO 49 CFR 375.107(C)

rwilkins on PROD1PC63 with PROPOSALS

Quarter

Due

1st Quarter January 1–March 31 ...........................................................................................................................................................
2nd Quarter April 1–June 30 .................................................................................................................................................................
3rd Quarter July 1–September 30 .........................................................................................................................................................
4th Quarter October 1–December 31 ....................................................................................................................................................

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April 30.
July 31.
October 31.
January 31.

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Federal Register / Vol. 73, No. 34 / Wednesday, February 20, 2008 / Proposed Rules

(d) You must always submit a
quarterly report, even when the
quarterly count for all categories is zero.
Form MCSA–XX Household Goods
Motor Carrier Quarterly Report
Submission Date: llllllllll
Check here if this is an amended report:
lllllllllllllllllll
Company Name: llllllllll
Company Address: lllllllll
City: llllllllllllllll
State: lllllllllllllll
Zip: llllllllllllllll

rwilkins on PROD1PC63 with PROPOSALS

Individual Point of Contact:
lllllllllllllllllll
Phone: lllllllllllllll
Fax Phone: lllllllllllll
E-mail: lllllllllllllll

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USDOT#: llllllllllllll
MC#:
lllllllllllllll
Reporting Period: Year: lllllll
Quarter: 1st b 2nd b 3rd b 4th b
Summary of Complaint and Claim
Information for the Reporting Period:
1. Number of shipments that originate
and are delivered for individual
shippers during the reporting period:
lllllllllllllllllll
2. Number of oral and written
complaints in these general categories
that consumers lodged against the
company:
A. Rates or Charges lllllllll
B. Service lllllllllllll
C. Loss and Damage lllllllll
D. How Claims are Handled lllll
E. Other llllllllllllll
3. Number of claims filed with you for
loss and damage in excess of $500:

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lllllllllllllllllll
4. Number of claims for loss and
damage in excess of $500 settled during
the reporting period:
lllllllllllllllllll
5. Number of claims for loss and
damage in excess of $500 declined in
the reporting period:
lllllllllllllllllll
6. Number of claims for loss and
damage in excess of $500 pending at the
close of the reporting period:
lllllllllllllllllll
Issued on: February 6, 2008
John H. Hill,
Administrator.
[FR Doc. E8–2867 Filed 2–19–08; 8:45 am]
BILLING CODE 4910–EX–P

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