NOAA Customer Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey	Form and Instruction	New	Available
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey	Form and Instruction	New	Available
NESDIS Data Centers Customer Satisfaction Survey	Form and Instruction	New	Available
NOS National Geodetic Survey County Scorecard, Phase 3	Form and Instruction	New	Available
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey	Form and Instruction	New	Available
NOS Chart Users Survey	Form and Instruction	New	Available
OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form	Form and Instruction	New	Available
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution	Form and Instruction	New	Repair queued
International Flight Folder Documentation Survey	Form and Instruction	New	Available
North American Drought Monitor Survey	Form and Instruction	New	Repair queued
NWS Experimental Products/Services Survey	Form and Instruction	New	Available
NWS Web Site Customer Satisfaction Survey	Form and Instruction	New	Repair queued
NOAA Website Customer Satisfaction Survey	Form and Instruction	New	Available
0342 SS Part A 070108.pdf	Supporting Statement A	Uploaded 2008-07-27	Available
0342 SS Part B 070108.pdf	Supporting Statement B	Uploaded 2008-07-01	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
185517	NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey	Form and Instruction	New	NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey
185516	NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey	Form and Instruction	New	NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey
185515	(NESDIS) Data Center Customer Satisfaction Survey	Form and Instruction	New	NESDIS Data Centers Customer Satisfaction Survey
185510	NOS National Geodetic Survey County Scorecard, Phase 3	Form and Instruction	New	NOS National Geodetic Survey County Scorecard, Phase 3
185509	NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey	Form and Instruction	New	NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey
185508	NOS Chart Users Survey	Form and Instruction	New	NOS Chart Users Survey
185507	OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form	Form and Instruction	New	OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form
185506	Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution	Form and Instruction	New	Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution
185505	NWS International Flight Folder Documentation	Form and Instruction	New	International Flight Folder Documentation Survey
185504	NWS National Climatic Data Center - North American Drought Monitor	Form and Instruction	New	North American Drought Monitor Survey
185503	NWS Experimental Products/Services Survey	Form and Instruction	New	NWS Experimental Products/Services Survey
185502	NOAA Website Customer Survey (NWS)	Form and Instruction	New	NWS Web Site Customer Satisfaction Survey
185500	NOAA Website Customer Satisfaction Survey	Form and Instruction	New	NOAA Website Customer Satisfaction Survey

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 200806-0648-020
Status: Historical Active	Previous ICR Reference No: 200503-0648-010
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/10/2008
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/28/2008
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2011	36 Months From Approved	12/31/2008
Responses	59,100	0	18,573
Time Burden (Hours)	4,196	0	1,337
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 20256	04/15/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 43405	07/25/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 13

table that charts list of burden

IC Title	Form No.	Form Name
(NESDIS) Data Center Customer Satisfaction Survey	NA	NESDIS Data Centers Customer Satisfaction Survey
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey	NA	NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey	NA	NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey
NOAA Website Customer Satisfaction Survey	NA	NOAA Website Customer Satisfaction Survey
NOAA Website Customer Survey (NWS)	NA	NWS Web Site Customer Satisfaction Survey
NOS Chart Users Survey	NA	NOS Chart Users Survey
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey	NA	NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey
NOS National Geodetic Survey County Scorecard, Phase 3	NA	NOS National Geodetic Survey County Scorecard, Phase 3
NWS Experimental Products/Services Survey	NA	NWS Experimental Products/Services Survey
NWS International Flight Folder Documentation	NA	International Flight Folder Documentation Survey
NWS National Climatic Data Center - North American Drought Monitor	NA	North American Drought Monitor Survey
OAR - Ocean Surface Current Analyses – Real Time Data Feedback Request Form	NA	OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution	NA	Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	59,100	18,573	0	0	40,527	0
Annual Time Burden (Hours)	4,196	1,337	0	0	2,859	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Several smaller customer satisfaction surveys were not renewed, while a wider range of surveys for which the approved questions were a good fit, were approved in the past three years.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/28/2008

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