User Satisfaction with Access to Government Information and Services at Public Libraries and Public Access Computing Centers

Forms and Documents

Document Name	Status
Justification for Changing the ICR 3137-0070.doc Justification for No Material/Nonsubstantive Change	2008-06-05
pewextraeffort.doc Supplementary Document	2008-06-05
Pew_UI_LibrariesReport.pdf Supplementary Document	2008-06-05
IRB approval.pdf Supplementary Document	2006-12-20
Pew subagreement.pdf Supplementary Document	2006-06-05
Consent Form Web Survey.doc Supplementary Document	2007-03-09
Justification Part B.doc Supporting Statement B	0000-00-00
Justification Part A.doc Supporting Statement A	0000-00-00

IC Document Collections

IC ID	Document Title	Status
178964	Future Librarian Education and Government Information with Service to Low-Access Users Other-survey	Unchanged
178963	State Library/Library Association and Government Information Training Topics Other-Survey	Unchanged
178960	Government Information Resources at Public Access Computer Centers Survey Other-Survey	Unchanged
178959	Government Information Resources at Libraries Survey Other-Survey	Unchanged
178958	National Telephone Survey - Low-income/Low-education public Other-Telephone survey script	Unchanged
178957	National Telephone Survey - Average Public Other-Telephone interview script	Unchanged

ICR Details

OMB Control No: 3137-0070	ICR Reference No: 200806-3137-001
Status: Historical Active	Previous ICR Reference No: 200703-3137-001
Agency/Subagency: IMLS	Agency Tracking No:
Title: User Satisfaction with Access to Government Information and Services at Public Libraries and Public Access Computing Centers
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/10/2008
	Date Received in OIRA: 06/05/2008
Terms of Clearance: This 83C and the associated attachments represent compliance with the prior terms of clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2010	06/30/2010	06/30/2010
Responses	5,650	0	5,650
Time Burden (Hours)	1,621	0	1,621
Cost Burden (Dollars)	40,479	0	40,479

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Abstract: The E-Government Act of 2002 called for the promotion of access to the Internet to provide increased opportunities for citizen participation in government, and an interagency committee issued a report looking at disparities in Internet access across a demographic spectrum. Few studies, however, have looked at the kinds of assistance (training, tutorials, classes, reference services) that users are receiving when looking for federal, state, and local government information and services, whether via the Internet or through traditional means (walk-in, mail, telephone), and whether users are satisfied with the assistance that they are receiving from public libraries and public access computing centers. In order to address this critical information gap and to enhance the quality of library services nationwide, the Institute of Museum and Library Services (IMLS) has undertaken a study to better understand how users are accessing federal, state, and local government information and services and what kinds of assistance public libraries and other public access computing centers are offering to users seeking government information and services. IMLS is conducting a research study on how the part of the population with limited access to Internet resources (individuals who do not have broadband access from home, work, or school; who choose to access government services and information from locations other than home, work, or school; or who do so through traditional means of access) accesses federal, state and local government services and information, and whether such users are satisfied with the information and services they are able to access. Additionally, the study examines the ways that public libraries and public access computing centers provide assistance (e.g., reference services, tutorials, classes, training) to users seeking federal, state, and local government information and services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 70	04/12/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 51	03/16/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
Future Librarian Education and Government Information with Service to Low-Access Users
State Library/Library Association and Government Information Training Topics
National Telephone Survey - Average Public
National Telephone Survey - Low-income/Low-education public
Government Information Resources at Libraries Survey
Government Information Resources at Public Access Computer Centers Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,650	5,650	0	0	0	0
Annual Time Burden (Hours)	1,621	1,621	0	0	0	0
Annual Cost Burden (Dollars)	40,479	40,479	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This increase in burden is the result of the Institute's response to the E-Government Act of 2002, which called for the promotion of access to the Internet to provide increased opportunities for citizen participation in government. An interagency committeewhich included IMLS, issued a report looking at disparities in Internet access across a demographic spectrum. Few studies, however, have looked at the kinds of assistance (training, tutorials, classes, reference services) that users are receiving when looking for federal, state, and local government information and services, whether via the Internet or through traditional means (walk-in, mail, telephone), and whether users are satisfied with the assistance that they are receiving from public libraries and public access computing centers. In order to address this critical information gap and to enhance the quality of library services nationwide, the Institute of Museum and Library Services (IMLS) has undertaken a study to better understand how users are accessing federal, state, and local government information and services and what kinds of assistance public libraries and other public access computing centers are offering to users seeking government information and services. IMLS is conducting a research study on how the part of the population with limited access to Internet resources (individuals who do not have broadband access from home, work, or school; who choose to access government services and information from locations other than home, work, or school; or who do so through traditional means of access) accesses federal, state and local government services and information, and whether such users are satisfied with the information and services they are able to access. Additionally, the study examines the ways that public libraries and public access computing centers provide assistance (e.g., reference services, tutorials, classes, training) to users seeking federal, state, and local government information and services.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/05/2008

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