Form 1 survey

OMB 0925-0476

Exp. 7/31/2009

National Library of Medicine

NLM Gateway

Web site User Survey

Public reporting burden for this collection of information is estimated to average five minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.  An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.  Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0476).  Do not return the completed form to this address.

Thank you for visiting the National Library of Medicine’s NLM Gateway Web Site. This brief customer satisfaction survey contains twelvequestions and should take no more than five minutes of your time. Completion of the survey is strictly voluntary and all responses are completely anonymous. We greatly appreciate your participation.

1. Approximately how often do you visit the NLM Gateway Web site?

   1. More than once a day

   2. Once a day

   3. A few times a week

   4. A few times a month

   5. A few times a year

   6. This is my first visit

2. Which one of the following best describes you when you visit the NLM Gateway Web site?

   1. Patient with a specific disease or condition

   2. Family member or friend of a patient

   3. Health care provider (physician, dentist, nurse, other)

   4. Scientist or researcher

   5. Student

   6. Teacher or other educator

   7. Librarian or information professional

   8. Journalist or reporter

   9. Legal researcher

   10. Other, please specify ____________________________

3. Approximately how often do you use a mobile device (Palm, iPhone, Blackberry, cell phone, etc.) to access a Web site of any kind?

   1. More than once a day

   2. Once a day

   3. A few times a week

   4. A few times a month

   5. A few times a year

   6. I have never accessed a Web site from a mobile device

4. Have you ever accessed the NLM Gateway using a mobile device (Palm, iPhone, Blackberry, cell phone, etc.)?

   1. Yes – If your answer is “Yes”, please continue with Question 5

   2. No – If your answer is “No”, please proceed to Question 10

5. What type of mobile device(s) have you used to access the NLM Gateway? (Please select all that apply)

   1. Palm

   2. iPhone/iPod

   3. Blackberry

   4. Other, please specify type/brand ________________________________

6. How often do you access the NLM Gateway using a mobile device?

   1. More than once a day

   2. Once a day

   3. A few times a week

   4. A few times a month

   5. A few times a year

7. Please rate your NLM Gateway mobile experience.

Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
5	4	3	2	1
If your rating was less than 5, please tell us what could be done to improve your experience.

8. How likely are you to use a mobile device to access the NLM Gateway in the future?

Very Likely	Somewhat Likely	Neutral	Somewhat Unlikely	Very Unlikely
5	4	3	2	1
If your rating was less than 5, please explain why.

9. When accessing the NLM Gateway from a mobile device, please indicate the importance of the following special features to you.

	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant
Term Finder	5	4	3	2	1
Limits/Settings	5	4	3	2	1
Search Details	5	4	3	2	1
History	5	4	3	2	1
My Locker	5	4	3	2	1
E-mail	5	4	3	2	1
Download	5	4	3	2	1

10. If you have never accessed the NLM Gateway from a mobile device, would you ever be interested in doing so?

    1. Yes – Why? ______________________________________________

2. No – Why not? ___________________________________________

11. Please provide any additional comments you may have that might aid us in improving the NLM Gateway _______________________________________________________________________

12. If you would be interested in answering additional questions to ensure that the NLM Gateway continues to meet your needs, please enter your e-mail address below (Note – The contact information you provide will not be associated with the results from this survey and will not be used for any other purpose).

E-mail address ______________________________________________