Mini Supporting Statement
User Satisfaction Survey for Attendees at Relevant Scientific Meetings and
Non-Users of the Molecular Libraries Screening/Probes Production
Centers Network
Section A
A.1 Circumstances Requiring the Collection of Data
This survey will help fulfill the requirements of:
Executive Order 12862, “Setting Customer Service Standards,” which directs Agencies to continually reform their management practices and operations to provide service to the public that matches or exceeds the best service available in the private sector; and
The March 3, 1998 White House Memorandum, “Conducting Conversations with America to Further Improve Customer Service,” which directs Agencies to determine the kind and quality of service its customers want as well as their level of satisfaction with existing services.
A.2 Purposes and Uses of the Data
The survey data will help the Molecular Libraries and Imaging Initiative Working Group determine customers’ satisfaction with various components of the Initiative. It will also indicate areas for improvement.
A.3 Use of Information Technology to Reduce Burden
As appropriate, automated information technology will be used to collect and process information for this survey to reduce the burden on the public. The survey will be conducted online to ensure accessibility, security, and confidentiality. It will also be distributed at relevant scientific meetings, where hardcopies will be included in meeting material for users to complete at their convenience. In-person interviews using the survey questions may be conducted with certain individuals who find it more convenient to relate their responses verbally. Additional modes of responses (e.g., E-mail, fax) will be accepted if requested by the public.
A.4 Efforts to Identify Duplication
Respondents will be asked to complete the survey annually.
A.5. Small Business
N/A
A.6 Consequences of Not Collecting the Information
The Molecular Libraries and Imaging Initiative Working Group will conduct this survey annually for 5 years. This is considered appropriate to identify gaps and challenges, highlight opportunities for enhancement, and measure the impact of changes in various components of the Initiative. Absent this survey, the Initiative will not be adapted to meet user needs and the satisfaction with existing activities and resources will not be ascertained.
A.7 Special Circumstances Justifying Inconsistencies with Guidelines in 5 C.F.R. 1320.5
This survey will be implemented in a manner that fully complies with 5 C.F.R. 1320.5.
A.8. Consultation Outside the Agency
N/A
A.9. Payments or Gifts to Respondents
No payment or gift will be provided to survey participants.
A.10. Assurance of Confidentiality
Individual respondents will not be identified and participation will be strictly voluntary. Respondents will be assured that neither their participation/non-participation nor any responses to items will have any effect on their eligibility for or receipt of grants, contracts, or services.
A.11 Questions of a Sensitive Nature
No questions will be asked of a personal or sensitive nature.
A.12 Estimates of Response of Burden
Estimates of Annual Hours Burden
|
||||
Types of Respondents |
Number of Respondents |
Frequency of Response |
Average Response Time |
Annual Hour Burden |
Scientific Meeting Attendees |
200 |
1 |
15 min |
50 hrs (3,000 min) |
Non-Users of the Molecular Libraries Screening/Probe Production Centers Network |
200 |
1 |
15 min |
50 hrs (3,000 min) |
Annualized Cost to Respondents
|
||||
Types of Respondents |
Number of Respondents |
Frequency of Response |
Hourly Wage Rate |
Respondent Cost |
Scientific Meeting Attendees |
200 |
1 |
$35.00 |
$1,750 |
Non-Users of the Molecular Libraries Screening/Probe Production Centers Network |
200 |
1 |
$35.00 |
$1,750 |
A.13. Estimate of Total Capital and Startup Costs/Operation and Maintenance Costs to Respondents or Record Keepers
N/A
A.14. Estimates of Costs to the Federal Government
Cost to the Federal government for the User Satisfaction Survey includes $35 for the use of a Web-based survey program.
A.15. Changes in Burden
N/A
A.16. Plans for Publication, analysis and Schedule
Responses will be tabulated after the completion of the survey. Findings will be published in a report for the NIH leadership and scientific community within a timely fashion in order to contribute to the improvement of Molecular Libraries and Imaging Initiative and the development of future initiatives.
A.17. Approval to Not Display Expiration Date
We are not requesting an exemption to the display of the OMB Expiration date.
A.18 Exceptions to Item 19 of OMB form 83-I
These surveys will comply with the requirements in 5 CFR 1320.9.
Section B
B.1. Respondent Universe and Sampling Methods
The survey was created to obtain information from attendees at relevant scientific meetings and non-users of the Molecular Libraries Probe Production Centers Network. It will be used to assist in measuring their satisfaction of various components of the Initiative.
There are approximately 400 individuals in the target populations (200 in each group). Given the relative small size in each group, a census is preferred because it may provide higher quality information with little cost difference from a sample survey of a slightly smaller number of individuals.
B.2. Information Collection Procedures/Limitations of the Study
The Molecular Libraries and Imaging Initiative Working Group will collect all information in a manner that is consistent with the following principles:
Participation will be fully voluntary, and non-participation will have no impact on eligibility for or receipt of future grants, contracts, or services.
Collected information will be limited to that which is needed to assess user satisfaction.
B.3. Methods for Maximizing the Response Rate and Addressing Issues of Nonresponse
Consistent with sound survey methodology, the design of the survey will include approaches to maximize response rates, while retaining the voluntary nature of the effort.
B.4. Tests of Procedures of Methods
All pre-testing will be carried out at a level and in a manner consistent with the specific survey.
Page
| File Type | text/rtf |
| File Title | INFORMATION COLLECTION REQUEST FOR GENERIC CLEARANCES |
| Author | curriem |
| Last Modified By | ngr |
| File Modified | 2008-10-23 |
| File Created | 2008-10-01 |