AES Customer Survey Plan

ombclearanceform.wpd

Generic Clearance for Data User and Customer Evaluation Surveys

AES Customer Survey Plan

OMB: 0607-0760

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The U.S. Census Bureau plans to conduct additional survey work under the generic clearance for Data User Evaluation Surveys (OMB number 0607-0760).


The U.S. Census Bureau’s Foreign Trade Division (Automated Export System Branch) is planning a survey to assess its support services, users’ interests, uses, and satisfaction with the AES program. The feedback from this survey will help the Census Bureau decide next steps for this program.


In July 2009, we will send an email link to a random 10 percent sample of 35,657 users of the AES program.


Census Bureau staff have reviewed and internally tested the questionnaire for ease of use and content appropriateness. We estimate respondent burden at ten minutes per questionnaire for a total respondent burden of 594 hours.


We plan to maximize response rates by mailing reminder email messages.


For further information about this study, please contact Kelli Craig, Automated Export System Branch, 301-763-7098.




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