NESDIS Data Centers Customer Satisfaction Survey

OMB # 0648-0342
Expires 07/31/2008

_____________Access Code (10 digit number from mailing label)
National Environmental Satellite, Data, and Information Service - Data Centers
Customer Satisfaction Survey
Not at all
Satisfied

Not
No
Satisfied
Satisfied Opinion

Extremely
Satisfied

Not
Applicable

How would you rate?
1. Quality of data/product(s) received

1

2

3

4

5

N/A

2. Cost of data/product(s) received

1

2

3

4

5

N/A

3. Degree data/product(s) met your needs

1

2

3

4

5

N/A

4. Format of data/product(s) received

1

2

3

4

5

N/A

2

3

4

5

N/A

5. Documentation of data/product(s) received

1

6. Accessibility of data/product(s)

1

2

3

4

5

N/A

7. Timeliness of response

1

2

3

4

5

N/A

8. Overall satisfaction with service

1

2

3

4

5

N/A

9. Overall satisfaction compared with
services/data from private sector

1

2

3

4

5

N/A

10. Overall satisfaction compared with
services/data from other federal agencies

1

2

3

4

5

N/A

11. What data/product(s) did you obtain?
__Publication

__Printed image

___Printed copy of data

Digital data:
__Surface weather/climate __Radar (NEXRAD)
__Upper air weather/climate __Geomagnetic
__Marine weather/climate __Marine geology/geophysics
__Bathymetry/topography __Ocean-biology
__Ocean-chemistry
__Ocean-salinity
__Ocean-waves
__Ocean data-other
__Satellite-GOES
__Satellite-NOAA/POES
__Digital data-other

__Model (weather/climate)
__Natural hazards
__Solar/space weather
__Ocean-currents
__Ocean-temperature
__Satellite-DMSP
__Satellite data-other

12. What was the primary use of the data/product(s) received?
__Scientific research
__Business
__Education
__Personal
__Recreation
13. What is your affiliation?
__Individual
__University
__NOAA
__State/local government

__Student/teacher K-12
__Research institution
__Federal government
__Other

__Legal
__Management

__Exploration
__Assessment

__University student
__Business/industry
__News media

14. How frequently do you request or download NOAA Data Center data/products?
__ Frequently (>once a month)
__ Regularly (>twice a year)
__ Infrequently (once a year or less)
__ First-time user
15. In which of the following ways did the data/product you obtained benefit you, your company or your
organization?
__Lowered expenses
__Increased revenues
__Improved marketing plans
__Decreased risks
__Aided research
__Individual use
__Not applicable
16. If you received data via the web, what type of on-line system did you use? (not applicable, go to #
18)
__GIS/Map Services
___Web interface
___FTP
__Other ___Not applicable
17. How would you rate our website in terms of ease of finding needed information?
__Very easy to find
__Easy to find
__Difficult to find
__Very difficult to find
18. If you did not use the web to order your data (i.e. ordered by telephone, letter, fax or e-mail), which
data center/office did you order from?
__National Climatic Data Center
__National Geophysical Data Center
__National Oceanographic Data Center
__Don’t know

19. Additional Comments:______________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

Personal Information (optional):
Name:________________________________________________________________________
Address:______________________________________________________________________
Email : _______________________________________________________________________

You may respond to this customer satisfaction survey using either of these methods:
On-line: www.ncdc.noaa.gov/survey.html
Fax: (828) 271-4876
Mail:

National Climatic Data Center
Attn: NVDS Surveys
151 Patton Ave., Room 120
Asheville, NC 28801-5001

OMB # 0648-0342
Expires 07/31/2008

Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National

Performance Review, and good management practices, NOAA offices seek to determine whether their
customers are satisfied with the services and/or products they are receiving and whether they have
suggestions as to how the services/products may be improved or made more useful. The information will
be used to improve NOAA's products and services. Responses to this survey are completely voluntary. No
confidentiality can be provided for responses, but you need not supply your name or address. Public
reporting burden for this collection of information is estimated to average three minutes per response.
Send comments regarding this burden estimate or any other aspect of this collection of information,
including suggestions for reducing this burden, to Sarah Brabson, CIO-PPA1, Station 9826, 1315 EastWest Highway, Silver Spring, MD 20910.
Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person
be subject to a penalty for failure to comply with, a collection of information subject to the requirements
of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB
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